Resident Portal

The resident portal allows current residents to do the following:

  • View current balances
  • Pay rent and other fees
  • Request Maintenance (submit the time and day you are available for faster service after reading the maintenance guidelines, troubleshooting and preparing for your appointment)
Login Here Link to how to videos Resident forms
How to- Prepare for your Appointment guide

Maintenance Request Guidelines
All maintenance requests need to be submitted through the tenant login portal, please advise us about your
availabilities.

Only maintenance emergencies will be taken over the phone. After hours, use our voice mail
system and follow the maintenance emergency prompts.

Follow the guideline to avoid a maintenance charge.
Emergency Calls are defined as anything relating to the property under the lease that is threatening to life,
health or the integrity of the property.

• Fire: Call the Fire Department immediately
• Break in on property: Call 911(Police) immediately.

Then contact us at 844-707-3773 x 9.

Please also provide us with the report.

• A/C Repair: A/C is NOT considered an emergency. A/C system is designed to accommodate up to 20
degrees difference between outside temperature and inside temperature for your unit to work at optimal
output. You will need to change your filters every month. For optimal performance set temperature to
77-79 and keep fan on auto. Check the breakers and replace the thermostat batteries before asking for
maintenance.
• AC Tune Up: Performed every 6 months and is mandatory.

Tenants will be contacted for arrangements for someone to be home.
• Clogged Toilet or Drains: Use a drain cleaner and/or plunger before calling us. If there are roots in the
line or something is physically wrong with the plumbing, then contact us. Please only flush toilet paper
down the toilet. Please do not flush anything down toilet.
• Pipe Broken/leak/toilet running: Turn off water valve to pipe or exterior water main until contractor
arrives. We are not responsible for any portion of your water bill.
• Broken Doorknob, Lock or Window: Call only if it prevents resident from properly securing unit.
Residents should wait to contact office until regular business hours if temporary measures can be taken.
Lock: Use WD 40 on lock before contacting us.
• No Hot Water: Call us after you have checked the breakers and have tried multiple faucets.
• No Water: Check valves, call water company or if in an HOA call HOA.
• No Electricity: Call us after the following has been checked. 1) Check breakers by flipping all of them
to OFF position and then back to ON position. 2) Reset ALL GFI circuits in the house. 3) Call electric
company to assure there are no outages. If a wall switch or outlet begins to smoke or smell remove all
plugged-in appliances and turn off switch if necessary. CALL THE FIRE DEPARTMENT.
• Appliance Issues: Call us after you have checked the breakers and outlets. Refrigerator, please remove
the dust on the coils in the back. Dishwasher please clean the drain lines. Garbage, disposal please make
sure nothing is stuck and reset the garbage disposal. Ice maker, did you replace the filter? We do not fix appliances you own.
• Garage door: Check the breakers, replace the batteries in remote before submitting a maintenance request.
• Water pressure: Remove the aerator from faucet soak in vinegar for 3 hours then put back in.
• If you live in HOA community: Call them first for leaks, pest control, water issues, exterior. Please also let us know when it is done so.
• Disturbance from neighbors: Please call police or 911. Please also let us know.

Non-Emergency, Routine Maintenance-The following are non-emergencies calls:
• Locking self out of house: call a locksmith, replace the locks at your own expense. We do not keep copies of keys.
• Non-working appliances (refrigerator, stove, dishwasher, microwave)
• Pest Control
• A/C Repair: A/C is NOT considered an emergency
*** Partial outages Do NOT constitute as an emergency!
***10 Stars and the owners represented are not responsible for alternative lodging due to any outages.
10 Stars is not responsible for repair/replacement of: batteries, lightbulbs, filters of any kind, outlet cover plate, toilet seat and blinds. If 10 Stars repairs/replaces any of these it will be at tenant cost.
*** 10 Stars nor the owners represented are not responsible for any loss of food.

Preparing for your appointment

  • A 24-hour notice is required prior to a scheduled appointment to cancel. If you are not home at time of service provider arrival you will incur a charge 

  • At service provider time of arrival, an adult over 18 years old has to be present or the home has to be completely vacant 

  • All pets and small children will be safe and secured away during arrival & service time by service provider

  • Have a secure and readily available space for service provider to park their vehicle

  • Water, gas and elecric services are on for service provider arrival 

Here’s a list we have compiled over the years that has been helpful. Please follow instructions from your local, state and federal authorities at all times. This is a list to help you prepare to before and after but you should not limit yourself to only these items. Do not put yourself or family in danger and stay safe at all times.
 
1. Charge any device that provides light. Laptops, tablets, cameras, video cameras, and old phones. Old cell phones can still used for dialing 911. Charge external battery backups. ( Glow sticks also provide light for a few hours. Stand them upright in a glass or jar to make a lantern.)
2. Wash all trash cans, big and small, and fill them with water for flushing toilets. Line outdoor trash cans with trash bags, fill them with water, and store them in the garage. Add bleach to sterilize. 
3. Fill every tub and sink with water. Cover sinks with Saran Wrap to keep it from collecting dust. Fill the washing machine and leave the lid up to store water.
4. Fill old empty water bottles and other containers with water and keep them near sinks for washing hands. 
5. Fill every Tupperware with water and store in the freezer. These will help keep food cold longer and serve as a backup water supply. 
6. Fill drinking cups with water and cover with Saran Wrap. Store as many as possible in the fridge. The rest you can store on the counter and use first before any water bottles are opened. Ice is impossible to find after the storm.
7. Reserve fridge space for storing tap water and keep the sealed water bottles on the counter. 
8. Cook any meats in advance and other perishable foods. You can freeze cooked food. Hard boil eggs for snacks for first day without power. 
9. Be well hydrated before the storm hits and avoid salty foods that make you dehydrated. 
10. Wash all dirty clothes and bed sheets. Anything dirty will smell without the A/C, you may need the items, and with no A/C, you’ll be sweating a lot. You’re going to want clean sheets. 
11. Toss out any expired food, clean cat litter boxes, and empty all trash cans in the house, including bathrooms. Remove anything that will cause an odor when the A/C is off. If you don’t have a trash day pickup before the storm, find a dumpster. 
12. Bring in any yard decor, secure anything that will fly around, secure gates, bring in hoses, potted plants, etc. Bring in patio furniture and grills. 
13. Clean your environment so you have clear, easy escape routes. Even if that means temporarily moving furniture to one area. 
14. Scrub all bathrooms so you are starting with a clean odor-free environment. Store water-filled trash cans next to each toilet for flushing. 
15. Place everything you own that is important and necessary in a backpack or small file box that is easy to grab. Include your wallet with ID, phone, hand sanitizer, snacks, etc. Get plastic sleeves for important documents.
16. Make sure you have cash on hand.
17. Stock up on pet food and fill up bowls of water for pets. 
18. Refill any medications. Most insurance companies allow for 2 emergency refills per year.
19. Fill your propane tanks. You can heat soup cans, boil water, make coffee, and other stuff besides just grilling meat. Get an extra, if possible.
20. Drop your A/C in advance and lower temperatures in your fridges. 
21. Gather all candles, flashlights, lighters, matches, batteries, and other items and keep them accessible. 
22. Clean all counters in advance. Start with a clean surface. Buy Clorox Wipes for cleaning when there is no power. Mop your floors and vacuum. If power is out for 10 days, you’ll have to live in the mess you started with. 
23. Pick your emergency safe place such as a closet under the stairs. Store the items you’ll need in that location for the brunt of the storm. Make a hand fan for when the power is out. 
24. Shower just before the storm is scheduled to hit. 
25. Keep baby wipes next to each toilet. Don’t flush them. It’s not the time to risk clogging your toilet!
26. Run your dishwasher, don’t risk having dirty smelly dishes and you need every container for water! Remember you’ll need clean water for brushing your teeth, washing yourself, and cleaning your hands. 
27. Put a small suitcase in your car in case you decide to evacuate. Also, put at least one jug of water in your car. It will still be there if you don’t evacuate! Remember to pack for pets as well. 
28. Check on all family members, set up emergency backup plans, and check on elderly neighbors. 
29. Remember, pets are family too. Take them with you!
30. Before the storm, unplug all electronics. There will be power surges during and after the storm.
31. Gas up your car and have a spare gas container for your generator or your car when you run out.
32 . Use plastic cups and paper plates. 👍 You need water to wash dishes….👎
33 . Also if you run out of water tap your hot water heater it can have up to 30 gallons stored in there.
34 . Put water in balloons and store it in the freezer.
35 . If it’s yellow let it mellow, if it’s brown Flush it down!💩
If you can, take a video of your house and contents….walk room to room–open cabinets/drawers and closets. This will help if you need to make a claim later. It will show proof of items and help you list all the items (help your memory, so you don’t forget anything)…I highly recommend it!!!
I also heard you should freeze a cup of water, and place a coin on top after it is frozen…keep this in your freezer to help you gauge the temperature if the power goes out. If the coin stays on top, the food is staying frozen. If the coin falls into the water, the freezer thawed out and most food will likely need to be thrown away. This is super helpful is you have to leave and come back, as it may appear everything is still frozen, but if the coin is in the cup–you will know!!