There are a handful of processes that renters have come to expect they’ll be able to take care of online. These include making payments, communicating with their property manager or landlord, filing and tracking maintenance requests, signing and viewing their lease, and viewing and applying for available rental properties. But in addition, we’ve seen sizable gains in renters’ interest in the following capabilities over the past year:
– Having rent payments reported to credit bureaus so they can build their credit
– Setting up utilities for their rental and paying their bills online
– Attending virtual showings of available apartments, or viewing rentals via on-demand video tours or 360° photography
– Using a showings coordinator to attend apartment showings on their own schedule, without a leasing agent present
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