I'm a tenant, My AC unit went out ,less than 24 hours they came out and I was cool again Thanks 10 stars llc.

Management has been good about getting maintenance scheduled quickly. They keep you informed by text, which I really like, about the when repairs will be made and who the maintenance guy will be. Another thing I like, especially since I live alone. There has been great improvement in their service & communication since they first took over managing these apartments.

I appreciate 10 Stars arranging the repair of the bathroom quickly, couterously and efficiently.

Amazing rates, the people are nice and best of if the house isn’t rented longer then a month THEY PAY you. I couldn’t believe it. Ten stars

I cannot say enough good things about my experience with 10 Stars Property Management in St. Petersburg. If you are looking for a property management team that actually cares about both owners and residents, this is the one.
The owner, Chant, is absolutely amazing. It is rare to find business owners who are so hands-on and genuinely invested in providing a seamless experience. From day one, Chant and the team were professional, incredibly responsive, and transparent about everything. They made the entire process completely stress-free.
Whether it’s the quick communication, the attention to detail in maintaining the property, or just the friendly, human approach they take to business, they go above and beyond. You aren't just a number to them.
I highly recommend Chant and 10 Stars Property Management to anyone in the St. Pete/Tampa Bay area. They have set a new standard for what property management should be!

They’ve been great to rent from. Always answer as soon as an issue comes up and are fast to get it resolved. Had a roof leak and got it fixed within a couple days. Everyone is very nice and their rental has been clean and well taken care of.

Amazing experience with 10 Stars Property! They helped me rent a house, and the entire process was super smooth, clear, and stress-free from beginning to end. I’m already happily living in the home and couldn’t be more pleased so far.

I haven’t needed to submit any maintenance requests yet, but I plan to update this review in a couple of months once I do. As this was my first time renting a privately owned property, I couldn’t have asked for a better experience. Jeannie was incredibly kind, responsive, and helpful every time I reached out. I highly recommend this office!

This is a very awesome team of people! They handle repairs in a timely manner and always follow up to make sure that the tenant is satisfied with the repairs made!

I've leased many times over the years and 10 Stars is called 10 Stars for a reason... they deserve 10 stars!!! Never have i had an easier time renting a property. The staff is nothing short of amazing, understanding, and compassionate. Highly recommend 10 Stars Property Management.

Fatima at 10 Stars Property Management has been an absolute pleasjre to work with. From the moment we began preparing my Florida home for long-term rental, she brought a calm professionalism and deep knowledge of the market that made the entire process feel seamless. Her communication is prompt, clear, and always reassuring—whether it’s coordinating listings, answering questions, or offering strategic advice.

What I especially appreciate is her attention to detail and her genuine care for both the property and the people involved. She’s proactive, thorough, and consistently goes the extra mile to ensure everything is handled with integrity and efficiency. She blends expertise with kindness and reliability.

Hoping our move next week is smooth and the home is as shown in photos, since we are unable to view the property before we sign the lease. Will be doing a thorough inspection when we get to the property before we move our stuff into the house with our two young children 2 and younger.
Grateful the company worked with us to get us approved and looking forward to our new home.

Cassandra, Fatima, and Jeanie at 10 Stars Management LLC were incredibly helpful throughout my move-in process. They were professional, responsive, and made everything smooth and stress-free. I truly appreciate their support and dedication—thank you for making my transition into my new home such a positive experience!

My experience with 10 stars has been wonderful. I got the house I wanted for me and my family, and the process was fast and with all the necessary security. I definitely recommend this company 100%.

My experience with 10 Star Management has positive and enjoyable. The staff is knowledgeable and friendly. Fatima is personable. She treated me with care. That is hard to find. I highly recommend working with this company.

Fatima was very helpful while getting us set up with our new home. She made the process easy and straightforward from start to finish. I appreciate her support and would recommend her and 10 Stars Property Management to others.

I am a new renter with 10 Stars Property Management Company and they have made this transition super easy and they were extremely helpful. Thank you Fatima, who reached out to me the next day I saw the property “ by the way it looked exactly like the pictures “ to make sure I had everything I needed to get the approval. She was constantly giving me updates and made sure I was aware of everything happening. After my approval, she was as excited as I was for me, that was very touching and humbling. I realized she really loves what she does, she’s a keeper. Thank you again, Fatima… muchas gracias !!!
Also , Jeannie was extremely helpful, after the initial process was approved. She also communicated with me constantly to make sure everything ran smoothly with her as well. All my questions were answered in a timely manner.
After moving in, I realized I had some plumbing issues in the kitchen, after I reported it, Jennifer, with the maintenance team reached out to me on the next business day, she explained the process and what I needed to do, after a short conversation and clarification via portal text, she was able to schedule a plumber to come out the next day to get it fixed, which they immediately did and did an outstanding job !!!
Thank you 10 Stars Property Management and your wonderful staff !!!!

Had a minor skirmish with me front door (Ring doorbell) I couldn’t figure out how to charge the battery without feeling like I was going to cross a hot wire. Kristine and Jennie stepped in like tech support superheroes, calmly walking me through the process until my doorbell was back online and ready to surveil Amazon packages, or whomever comes to my door.

If you’re looking for a home to rent, because let’s be honest, in today’s market it’s cheaper (and far less stressful) than buying these are the people you want in your corner. Professional and patient, from finding the right home to tech support they have you covered.

This company is very family-oriented. When applying for a rental I had to go through a background and credit check. I didn't think there would be any problems. But I jokingly asked the lady to cross her fingers for me, and she came back with the fingers-crossed emoji. When I realized my family and I were able to rent the property, I started to cry because the place that we're in now is deplorable. When they told me that my family and I had gotten the property, I started to cry, the wonderful lady said, Please don't cry because it'll make all of us cry. Besides the fact that they care about their renters, the properties we have seen have been beautiful and well-maintained. This company gives me hope that not every single leasing company in Florida is like where I came from in Baltimore where there's nothing but slum lords. I thank them all for everything they did to get us into the property. If you are looking.
For respect leasing agents, give them a shot

10 Stars Property Management has been our best decision since we arrived in Florida, we have been with them for 3 years, very good performance, speed and maintenance in everything that involves the property. Honestly, it is very well remomeded and in my current experience they have 5⭐️⭐️⭐️⭐️⭐️. Thank you 10 Stars Property Management for the help and great service they give us every day.

10 Stars Property Mgmt is a great company. I've been renting through them for 7 years & never had a problem! Getting ready to renew my lease for another year! Highly recommend them!

I am a new renter with this property management company and they have made this entire transition so easy! They communicate clearly and quickly and helped with any assistance that I asked for. They were quick to respond and the property was beautiful! It looked exactly like it did in the pictures! I usually rent by owner, but this property management made everything so easy that I would definitely recommend to anyone looking to start the process! Thanks again Christine!

Just re-signed for our third lease with 10 Star. Great company to work with. Affordable prices, friendly staff. Kristin in billing is always there for us when life hits a snag.

Kristin always goes above and beyond! I could not be happier with the customer service at 10 stars. Kristin evidently cares about you as a resident and wants you to be happy and comfortable in your home. Maintenance is always so kind, respectful, and responsive. Thanks 10 stars property management!

This is my first time living on my own. So I was very Unaware about the whole process. But everyone made it so easy for me. Me and my daughter are very happy about our new place. The area is very nice and quit! The neighbors are sweet as well!

Recently found a property with 10 stars property management. Through the process they were very clear about their guidelines and got stuff done for us pretty quickly through each step. Christina and Jeanie were super helpful and were very nice helping us and explaining everything. Love the property we have!

10 stars is a great company. I've had a lease for 2 years now and getting ready to sign a new one. Kristen it's great what a great asset to the company. They are timely on doing repairs whatever you need they are on point thank you so much for all your kindness through the years. I'm looking forward to another year.

I give 5 ⭐️ STARS, to 10 Stars Property Management, and I most definitely recommend them for ALL your property management needs! Fatima & Kristin are the absolute best to work with, and they both did an excellent job throughout my rental process and I couldn’t be more happier with the service I received! Thanks ladies! You’re the BEST! 🤩

Can’t say enough good things about Fatima! She definitely deserves 10 stars. From start to finish she was incredibly responsive, friendly, and made the whole process stress free. Didn’t charge a ton of extra added on fees like other companies do. We really appreciate the great service 🙂

I moved into my unit this January and have been thoroughly impressed with 10 Stars Property Management. From day one, their team has been professional, friendly, and attentive to my needs. They really know the ins and outs of property management and made the entire move-in process smooth and stress-free. Jeannie, in particular, has been a huge help. If you’re looking for a property management team that is reliable and dedicated, I highly recommend 10 Stars.

After renting with 10 Stars for the last year we are very happy with their response time and willingness to connect and resolve any issues that arise. Jeannie and Kristin have made our renewal process seamless and we are happy to continue renting with 10 stars.

Great company to deal with. My rental property is great in every way. Had an issue with the washer and dryer, took 24hrs before a tech was dispatched to me to fix the issue. Excellent property management company.

Kristen & Jeannie have been absolutely wonderful people. They have been very understanding with the hurricanes and what challenges 2024 has brought us! We are happy to renew our lease and be apart of community another year.

We just renewed our lease for a second year and really love 10 stars! They’re always quick to fix anything, even with hurricane damages. Jeannie and Kristin are both very helpful and quick to accommodate. Definitely recommmed.

10 Stars Property Management was great to work with. The move in process was easy and everyone I talked to was very professional. They were able to answer any questions I had and overall I’ve had a great experience working with them.

They respond quickly when I called about a place they had available. Told me how to fill out application, was easy to fill out online and send info. I had questions and they were quick to respond and polite. The place was clean, fresh paint, even the bathroom was clean and updated. Overall I am very happy. Did have an issue with fire alarm, filled out work order they responded in few hours and had some come fix alarm next day on time schedule on a holiday.

This is the second property management I’ve dealt with in my whole life, what I can say is I’ve never had any complaints, any problems or inconveniences they don’t hesitate or procrastinate to solve the problem whether it’s maintenance, payment, etc. Kristin and Jeannie have treated me like family from the very start their super understanding and work with you when you need help. I 100% recommend this property management to any and everybody, I see myself staying with them for a long time. Thank you for everything sincerely!

Have been a tenant of 10 Stars for a year now, and they have been great. Have dealt with other property management companies in the past that I could definitely not say the same for. Jeannie and Kristin have always been very prompt and helpful, and issues get taken care of as quickly as they can be.

10 stars made the process of moving into our new home extremely smooth! Jeannie has been great and responds to all of my inquiries. After the storm and managing that entire process at my previous rental I was hoping to find a property management company that answered when I called. The experience has been great!

My wife and found ourselves needing to rent a new condo. The one we found is managed by 10 Stars Management. The experience was beyond exceptional. Fatima provided the best customer service. Patient and professional. And her co worker Sinthia was also very helpful. I highly recommend 10 Stars Management!!!!

I contacted 10 Stars Property Management after finding the perfect property on their website just days ahead of a major hurricane. Kristin and Jeannie walked me through the entire process so smoothly it made it so much easier to take care of things on my end without worrying (like preparing for a major hurricane). I love my new place and feel confident and comfortable with my decision to work with 10 Stars Property Management. A million thanks to the whole team!

I have had the pleasure of working with 10 Stars for the past year recently I renew my lease and I am very satisfied with their services. From the start, their team demonstrated professionalism, dedication, and a deep understanding of the property management industry. Kristin and Jeannie Their communication is excellent; they keep me informed about all aspects of my property, from maintenance issues to tenant concerns. . I highly recommend 10 Star Property Management for anyone seeking a highly competent

LOOK AT YELP REVIEWS NOT GOOGLE- tells a completely different/more accurate story.

I gave them 5 stars because they clearly paid for their 5 star reviews to be shown first. I would give them zero stars if possible.

I lived in one of their complexes for a year and had a nightmare experience. Maintenance was very prompt but did a horrible job/caused damage in my closet that I am now being charged for upon move out. These maintenance men also on numerous occasions made me extremely uncomfortable one even asking me out and coming to my apartment outside of business hours.

In addition to this, I failed to pay the $5 check fee ONE month and I immediately received an eviction threat. I have never once made a late rent payment or have ANY evictions/complaints against me as a tenant.

My main concern is them attempting to charge me $966 for fraudulent charges on move out. Most for paint, $55 for an air filter, and $250 for cleaning. I have NEVER had a landlord try to rip me off to this degree ever. Thankfully, I kept photo evidence of everything from move in to move out. I also have documentation of everything which I will use in court if these charges are not resolved.

DO NOT RENT FROM THEM!!!!!! These people are thieves. I regret my decision wholeheartedly and will be posting all of my photos and proof on every review site if they continue to try to fraudulently charge me.

They communicate to make sure your needs are met. It’s not the typical renting system of pay & go away. Kristin will walk you through anything you need help with. She’s so fast on response times. They are one of the best leasing teams in Tampa. No complaints and I’m a current tenant

I’ve had a great experience with 10 Star Property Management! From the very beginning, scheduling a visit to see the property was a breeze, and I really appreciated the flexibility to tour it on my own schedule. The staff has consistently been helpful and responsive, but I especially want to give a shoutout to Kristin. She’s been helpful in addressing all my concerns and questions. Highly recommend!

I recently worked with Kristin and Jeannie from 10 Star Homes to renew my lease, and I was thoroughly impressed by their professionalism. Both Kristin and Jeannie approached the process with exceptional efficiency and attention to detail, ensuring that every aspect of the renewal was handled with the utmost care. Their clear communication and proactive management significantly streamlined what could have been a complex procedure. Their professionalism, combined with their approachable demeanor, made the entire experience both seamless and pleasant. I highly recommend 10 Star Property Management for anyone seeking a highly competent and stress-free lease renewal process.

I have had the pleasure of working with 10 Stars for the past year, and I am very satisfied with their services. From the start, their team demonstrated professionalism, dedication, and a deep understanding of the property management industry.

Their communication is excellent; they keep me informed about all aspects of my property, from maintenance issues to tenant concerns.

The financial reporting is transparent and detailed, giving me a clear picture of the income and expenses related to my property. This level of transparency is something I highly value.

Moreover, the management has a keen eye for selecting quality tenants, which has significantly reduced turnover and ensured a steady rental income. Their thorough screening process gives me peace of mind, knowing that my property is in good hands.

Overall, I highly recommend 10 Stars Property Management Company to any property owner looking for a reliable and professional management service. Their expertise and commitment to excellence have made my experience as a property owner incredibly positive.

I’ve lived under this management for some time, and their professionalism, attention to detail, and commitment to client satisfaction set them apart from the rest. From the initial consultation to the final lease signing, the team was responsive, knowledgeable, and genuinely invested in making the process seamless. They handle every aspect of property management with efficiency and care, ensuring everything runs smoothly. If you’re looking for top-notch property management services, I highly recommend 10 Stars Property Management.

I moved in to my current location as a renter on July 3. I found the listing on Zillow and followed up with 10 Stars Property Management immediately. I got a timely response from Fatima who worked with me every step along the way. She walked me through some steps in the application I had questions about which expedited the process for me. I needed to visit the office in person a couple of times to make sure I was covering all my bases. Fatima was always available and extremely helpful. After my application was approved, Jeannie got involved in the process and personally walked me through the entire lease process. I could not have asked for a more positive and helpful experience in securing a residence that fits my needs. From day one, 10 Stars personnel have been responsive and patient. Just two days ago I had a minor electrical issue, but 10 Stars maintenance did not treat it like it was minor. Gordon called me the same day I reported the issue and sent Mike over that same afternoon to address the issue. Mike was incredible! He talked me through the whole problem, replaced an old fuse with a new one, and double-checked to make sure everything was functional. 10 Stars personnel and their maintenance crew are exceptional and have made my move from a thousand miles away a "welcome home" like I never imagined! Thank you, Fatima, Jeannie, Gordon, and Mike!

I have been renting a house through 10 Stars Property Management, and my experience has been outstanding. Kristin and Jeanie have been absolutely awesome and incredibly professional throughout my entire rental process. Their responsiveness and dedication to ensuring everything runs smoothly have made my experience stress-free and enjoyable. From the initial application to ongoing maintenance, Kristin and Jeanie have always been prompt, courteous, and efficient. I highly recommend 10 Stars Property Management for anyone looking for a reliable and professional property management company.

We have been with 10 Stars for a number of years. In that time they have proven to be a great company to deal with. They make it easy to complete routine property inspections online, allow auto-pay for monthly rent, and are quick to resolve any issues and conduct repairs.

They have even gone above and beyond in certain circumstances for us such as when our AC died on us last summer. It would take a week to get a new unit shipped and installed, so they lent a portable unit to make due until the replacement could be installed, which was absolutely necessary as it was topping out in the mid-90s outside.

All in all, 10 stars is an excellent company and I’m glad to be doing business with them.

As first-time renters from a management company, we didn't know what to expect, but 10 Stars has exceeded our expectations over the past year. They have always responded promptly and efficiently to our maintenance requests, questions, and concerns. Their team is incredibly helpful and considerate, always addressing our needs with great care. We are very satisfied with their service and highly recommend them to anyone looking for reliable property management.

Sincerely,

D&M Chamander

I moved in with 10 stars Property Management last year in 2023. I’ve had great experiences since then. It’s a nice quiet complex and any time that I have an issue with something or need a maintenance request, they take care of it as soon as possible. I just recently resigned my lease because my daughter and I love our apartment so much. Kristin and Jeanie have made the resigning process extremely easy and have been very helpful with any questions I’ve had. They sent consistent reminders on documents I needed to have sent in for my lease renewal, which is something I appreciate because I do work a lot. Any staff I’ve spoken with or maintenance people that have come over have always been nice and friendly. Thank you 10 Stars!

Great experience with 10 stars property management over the last year. I love the house I’m renting and have decided to renew my lease for a 2nd year. Kristin and Jeannie helped me with the renewal process and sent me reminders periodically about documents I needed to provide. The customer service is good with getting back to you. I had an issue with my AC last summer and they provided me with a portable one until the broken one could be fixed. Any maintenance requests get addressed quickly. I have really had no issues over the last year. I like paying on the app too it makes it super quick and easy. Would refer a friend!

I have been apart of the 10 Stars Property Management family for approximately a year now. This has been the best rental experience I have ever had. It is very easy to access them via phone, they are quick to handle maintenance repairs, and Kristin is awesome and she is very good about working with you if you’re going through financial hardship. Just could not appreciate her more personally. Again just a really overall great company to lease from with just absolutely amazing customer service.

My experience with 10 star property management thus far has been great! These ladies have a smooth application process, they also offer a no deposit program, this is a huge help for so many people I know. Fatima Jeannie shenna thank you ladies answering every text or call.. doing your best to get my family and I into our home!!!

I recently signed a year lease for a home managed by 10 star property management, and I couldn't be more pleased with the entire experience. From the moment I inquired about the property to signing the lease, the process was incredibly smooth, easy, and stress-free. The staff at 10 star property management were not only helpful but also exceptionally kind throughout the entire process. Their professionalism and attentiveness made me feel confident in my decision to lease with them. I'm looking forward to calling this wonderful home my own for the next year, knowing that I have such a supportive and efficient team behind me. Thank you, 10 star property management, for making this transition so seamless!

10 Stars Maintenance team are all just so amazing !
Gordon, Jennifer, Ramsey Diego and Mike they are all attentive, detailed and absolutely outstanding in their service delivered to the clients.
Ramsey was so kind, he took my trash can and recycle can out to the curbside for the truck to pick up when they arrive.
Just the coolest and best company to do business with !
My first contact and interaction was with Fatima and it all began from there. One great experience after another! I will not hesitate to recommend this company to anyone who is looking for a rental or even to make a purchase.
I feel very safe and confident with 10 stars being the company I am renting from.
Sincerely,
Kara

I had a wonderful experience signing a lease with 10 stars. Fatima and Jeannie were very quick and responsive, even with the tons of questions I had. I also like how you can communicate through text. All around great experience!

Fatima and Jeannie went above and beyond in my new home search. I was able to locate, tour, and apply for the new property with such ease not to mention the wonderful communication from them both - I can't speak highly enough of both of these ROCKSTARS! Thank you for all you have done for me, ensuring that I have an easy, peaceful, and seamless transition during my relocation. I highly recommend 10 Stars Property Management to everyone! Stephanie

We've had a great experience with 10StarsHomes in the last year. Between having virtual inspections which were quick and easy, and very quick response for any maintenance requests or questions we had, we are THRILLED to resign our lease with 10 Stars! Highly recommend, especially if you've had issues with landlords in the past.

10 Stars Property Management has been extremely helpful throughout the whole process. Fatima answered the phone multiple times during off hours when I had questions during my showing. Jeannie has been very clear and communicative via email and text message with what I needed to do in order to move in successfully. The third party concierge utility service they provide free of charge was also very convenient . I would highly recommend renting from one of their properties.

Great company to work with. They made it easy to apply for the home and the move-in process was painless. Whenever I need maintenance they are quick to respond and take care of the issue. Jeannie has been very helpful whenever we need help with something. Would recommend to anyone.

I have had a GREAT experience with 10 Stars! The attentiveness and fast responses to my tenants is fantastic, the level of quality is amazing and customer service is top notch. I have been renting properties for over 25 years and they are they best I have ever used. While I am overseas they take care of EVERYTHING and fees are quite reasonable for this level of service.

I want to give a 5 star review specifically for Jeannie! She’s been so helpful through this entire leasing process with me and even sending me reminders occasionally which are super helpful in the moving process. She’s there to answer any of my questions in a short amount of time and has made this process so easy for me! I will definitely rent again through this company just from this experience alone.

Hello,
I wanted to leave a great review for the 10 stars property management worker Kristin! She did an excellent job in assisting me this morning with some issues I had going on! She was very helpful and kind through the whole process! She made my day go way better than I expected! Kristin worked greatly with me and we were able to figure out the situation together!
If you have an issues at 10 Star I recommend talking to Kristin! She is a great help!
thank you!

10 Star have been over the top! From timely communication to helpfulness- we were able to find our rental so easily and pay /sign everything smoothly. Both Fatima and Jeannie have been so wonderful during this whole process and we are ecstatic to be renting through such a helpful and trusting company!

Kristin at 10 stars Property management company is a great property manager, she waits no time getting work done on her property, she is also decated to her work, so call her now if you need a rental.

Working with 10 stars property has been such an easy process. Everyone at 10 stars property that we worked with were so friendly and answered every question we had. They made sure they were in constant contact with us & Jeannie made sure that we had everything we needed to prepare us for our move in! Thank you for helping us and making this process so smooth!

I've had an exceptional experience with 10 Stars Property Management in Largo. Their cutting-edge technology streamlines every aspect of property management, ensuring thorough tracking and reporting. Their swift response and proactive follow-ups demonstrate their dedication to client satisfaction. With their efficient management, every expenditure is meticulously accounted for, ensuring maximum value for every penny spent. Trustworthy, professional, and innovative, 10 Stars Property Management has truly set the gold standard in property management services.
Recommended!!!👍

Kristin from 10 stars property management is the absolute best to work with! They are kind, friendly, and on top of it. Paying rent is honestly a breeze through their app. They are quick to respond for any maintenance requestS. Even apply to rent with them was such a quick easy process. If you are thinking about using them to manage your property, I would 100% use them.

The 10 Stars Mgmt team is truly one of a kind! They treat my properties as if it was their own. Kristin has been incredible with any collection matters, Jeannie is always responsive to my questions regarding tenants, and Gordon is fantastic with keeping the costs down with vendors for repairs/maintenance. The cash flow on my properties have significantly increased after 10 Stars started managing my portfolio!

Second year with 10 Stars Property Management. I just signed my renewal lease, with the uncomplicated assistance from Jeannie.
The management team & the Resident Center App make everything so simple. They answer my request, questions or concerns immediately. 10 Stars is not just about collecting the rent. They have sincerely maintained a positive, safe living experience for me.
Thank you Jeannie, Kristin & all of the 10 Stars Property Management Team

Great Service!
We've been renting through 10 Stars Property Management for a year now and it's been a great experience. Renting with them has been a simple and easy!
Kristin & Jeannie have done a great job communicating and reaching out about lease information, weather concerns and warnings, and many other helpful occurrences.
Overall my girlfriend and I have been very happy, and look forward to continuing to enjoy our rental in the years to come!

10 Stars Property Management has been great to work with. We have been with them alittle over a year. Kristin always answers my calls, emails and communicates with me. If I have any questions or concerns she is very helpful. We had a refrigerator and microwave stop working. After notifying 10 Stars they were both replaced with brand new ones in a prompt manner. 10 Stars has showed me they work hard to keep their tenants happy. Unfortunately, we will have to move soon. We are confident the move out process and returning of our deposit will go smoothly. I will be writing another review regarding this when the time comes. Thank you Kristin and the 10 Stars team for everything you do!

This is our second year renting with 10 stars property management with Kristin and Jeannie. We feel very supported for the most part. Everyone is quick to respond and find a solution ASAP. We are renting a property in Tampa which is pretty far from their home office in St. Pete, I thought that might be annoying, but I’ve found that they still work hard to take care of us. Anything that needs repaired gets fixed within 2 weeks. I will say, if your A/C is down, they have window units that you have to go get and return yourself. I would certainly recommend this property management team.

We have never rented in Clearwater before, so this was a new experience for us, and thanks to the team at 10 Stars, they made it easy.

We were able to see the property within 2 days of booking via a self tour, which was pretty impressive. We loved the house and were able to move in within a week of looking at it!

Being an online/hands-off company, I was a little skeptical at first, but that skepticism went away after giving them a call and talking. They walked us through the entire process, and it was pretty painless. Getting the keys and all the information for move in was very easy!

We had 2 problems with the house when we moved in, and they got it fixed within 24 hours! I was very impressed by that.

Over the first month of living there, they checked in on us during the storms and informed us of important updates via Text and email!

The whole process being digital is pretty amazing and we've enjoyed having this company be our "landlord." Cheers!

10 Stars has been managing two rentals for me for the past 3 years, they have kept my rent at market rate and protected my investments. Great owner, Great Staff and Great Reporting System. This company is always looking for ways to expand their services and grow their business and to that end they have provided great customer service. Cassandra asked me to write a review and for them it is my pleasure as they have gone the extra mile for me.

After renting with 10 stars I wouldn’t want to rent with anyone else. Kristin is always on top of things, along with the team. Every office call is answered or returned. As a tenant I couldn’t be happier with my home and the property management at 10 stars! Kristin will check on you to make sure everyone and everything is good. Especially after storms even if you don’t reach out to them, which is very nice. Thank you Kristin and thank you 10 stars for a wonderful job! Happy New Year!

I have rented with this company going on 3 years now. Kristin is awesome and if ever a concern it has been taken into regards and executed. Maintenance, is wonderful. They have really made my renting experience very nice and I look forward to another year with them. 10 stars has a great team on their hands and property management company. 10 out of 10!

I just renewed my lease with 10 Stars and I’m very happy to be staying with them for another year. Kristin has been wonderful and always very accommodating. I recently had someone from maintenance come out and do some work and they did a great job. 10 stars has a good team of people.

I have rented with 10 Stars Property Management for almost a year now. The team is wonderful. They respond quickly and efficiently to any question or need I have had. Everyone, including the maintenance crew, are always friendly and helpful. I look forward to renting with them for another year. Thank you Fatima, Kristin, Jeannie, Jennifer and the others for all that you do to make us renters feel safe and comfortable in our homes.

Working with 10 stars property management has been a very good experience. They are super nice and responsive. I like that I can text them, instead of having to call or email— it’s more convenient for me! And I love living in my apartment. It is a great safe area and a wonderful space for the price. 😊

10 Star Property Management has been amazing! They helped us with securing a spot in a location we really wanted! Communication has been great from the moment we reached out to apply for the apartment! Very grateful for 10 stars knowledge, communication and kindness!

10 Stars Property Management made me feel at ease when I had to rent again after ten years of home ownership. They helped me find my new home, sign up for renter's insurance, and provided great customer service when I had any questions about the lease. They are always quick to answer any maintenance requests and all requests they have completed have been fast and well done. I recommend them to everyone in a heartbeat!

I have rented with this company going on 3 years now. Kristin is awesome and if ever a concern it has been taken into regards and executed. Maintenance, is wonderful. They have really made my renting experience very nice and I look forward to another year with them. 10 stars has a great team on their hands and property management company. 10 out of 10!

Great experience! My wife and I want to thank Fatima for the guidance in the renting process and to Jeannie too, and to Jennifer for helping us to schedule to do repairs and maintenances in the unit, great team. Thank you very much.

When I initially engaged with 10star, I was apprehensive about renting out my property for the first time. Fatima's reassuring guidance and consistent communication throughout the process alleviated my concerns. Despite the inevitable turnover of tenants in this industry, Fatima's unwavering positive attitude and prompt answers have made my experience notably smoother. Thank-you…

Great friendly staff with great customer service. They have made moving into one of their homes a breeze with their quick and easy rental process. They always got back to me in a timely manner never had me waiting too long. Great group of people!

Since 10 star took over the property it's been great. Love being able to communicate any needs and Kristen responding in a timely manner. They make it so easy for us the tenants to be able to make payments and request maintenance. Keep us the excellent work!

We love ten star!
They made the move in process so easy for us last year. The home is perfect for our family and they always respond to us in a timely manner!
We just recently resigned our lease and we are looking forward to our stay with ten star!

Thanks 10 stars property management for the great job you do, you’re always helping me to figure out when I missed.
Since my first time renting, especially from agency was really wondering and scared but with this team agency who works for your interest helping you to understand your right before you move in, helping you with the application I’m renewing my lease for another year, the property is clean everything organized …
If I can rate more than 5 stars I would like to give Jeannie 5000* very kind person who resolve an incident I had with some employee as misunderstanding.
Thank you to all team of 10 stars property management for the great job you do.

10 Stars Property Management has given my family and I a great rental experience. Everything like, signing the lease, making rent payments, and maintenance request are done online. I highly recommend renting from them.

Jeannie with 10 Stars Property Management was with me every step of the way, filling out paperwork to Utilities, to be sure we hit our move in date!!! Fatima was extremely outgoing, even answered questions while she was on Vacation! Look forward to living in this Awesome FL Community, Stonesthrow Condominiums.

Great property management company. Have been living under their lease for a year and am excited to renew. Maintenance always comes in a timely manner and it’s super easy to get a maintenance request in! They make making payments quite easy and they reply back to any messages very quickly.

They have made the rental process so much easier, with everything done online. Extremely organized and buttoned up company. They don’t leave any stone unturned. And the staff is super friendly and responsive. I look forward to working with them throughout my lease!

10 star I would give 10 Star Property Management! The process was quick and simple and Jennie was so nice and very professional! If you are looking for an honest company to rent from or even manage your property…..this company is definitely the people you want to deal with😍🥰

Going on our 3rd year leasing with 10 stars and are very happy with their customer service. They are quick to resolve any kind of issue and willing to go above and beyond to keep their residents happy. Highly recommend!

The staff at 10 Stars has been amazing. We're moving from out of state and the staff has been super helpful throughout the entire process. They respond to questions in a timely manner & have kept us well informed throughout the entire process. I would recommend them to others.

Just moved into our new home a month ago. Jeannie and 10 stars made the application process quick and easy. We love our home and will continue working with 10 Stars Property Management in the future if we decide to move again.

We love renting from 10 stars. They are so responsive and have answered every question I have had. All maintenance issues were handled pretty fast. No complains about them at all. Been with them for a year and hope to be with them many years to come. Thanks again!!

Have been with 10 stars for 1 years. They've kept open communication and are always patient with inspections. Any maintenance requests we've made have been attended too in the most timely manner and I look forward to spending more years with them.

We are highly grateful that we found 10 Stars Prop.Mngt as this is our first time renting a home. We have been renting going on a year now and opting in for another year. So far moving from out of state they were tremendously helpful with the entire process and made it more than easy. On a personal note, during the recent hurricane they personally reached out to make sure we were okay and safe which meant alot as well as prepping us before the storm hit with tips and updates. I would highly recommend them to anyone as they have be great thus far!

Signing a lease with Ten Stars for the third year in a row. The staff are always easy to work with and professional. Maintenance requests are taken care of quickly and periodic inspections are done without a stranger coming into your home. I highly recommend them.

We loved renting from 10 stars. Special thank you to Fatima, she was so responsive and answered every question, she definitely made the initial move in process so easy and quick. All maintenance issues were handled pretty fast. No complains about them at all.

I had a positive experience working with 10 Stars property management. The staff was friendly and helpful, and they were able to find me a rental that met my needs. The process was smooth and efficient, and I would recommend this agency to anyone looking for a rental.

First time renting an apartment for our oldest daughter going to school. Great experience so far. They answer emails and texts promptly and are very helpful guiding you through the entire rental process. Highly recommend this company.

I am a realtor and have recommended this 10 stars property management to all my clients. They are very serious, follow up and know the trend of the market rent prices. They also have people speaking many languages like french and Arabic. Very useful for my international clientele.

My sister and I have lived in our condo for almost a year now and the property managers have been very attentive to all our requests. They always make sure both of us receive all correspondence and, they even send emails and reminder text messages, which I find very convenient. They always answer our inquiries in a timely manner and ensure that maintenance is completed on a regular basis. The property is very well maintained and the amenities are very nice.

We have enjoyed doing business with them and would recommend to anyone looking for a new place to call home!

Just moved into my new place last week. The management company made the whole process super easy and were very responsive to any questions I had. The new place didn’t have AC units when I arrived, but the maintenance person came immediately the next day, installed new units, and even put in preemptive maintenance orders to fix a few other things that he noticed needed attention at the property. Overall, a pretty good move in experience.

10 Stars Property Management was amazing to work with. They responded in a timely manner and did well to serve my family and the owner. One the best rental experiences I've had. Thank you for your Management and service.

Management has been good about getting maintenance scheduled quickly. They keep you informed by text, which I really like, about the when repairs will be made and who the maintenance guy will be. Another thing I like, especially since I live alone. There has been great improvement in their service & communication since they first took over managing these apartments.

Renewing my lease with 10 stars & very happy with how easy it's been with them. Our air conditioning went out a couple months in & instead of just fixing a problem that may reoccur they replaced the whole unit! Never had a problem since! The portal makes everything easy & they are responsive with any questions or concerns. Thank you so much!!

I really did not want to deal with anyone other than the owner of properties BUT my whole process with 10 stars has been super smooth! And really happy to have gone through them. Fatima is amazing, always answered my questions and truly just has genuine customer service. Everything is going great so far. Other company’s make it so hard sometimes to get through to a real person and that was my main struggle. They pretty much always answer and if they don’t they get back to you RIGHT away! Even was able to communicate through text which was helpful. They also got back to me within the hour of my application which was also awesome. And the fact that they are refunding me my application fee because of approval is also another plus!

The people at 10 Stars have been so helpful to me in my moving process. I am new to the whole moving process and have a lot of questions. I have had other companies leave me in the dark about a lot of things, never answering or returning phone calls. But I have to say, I am very pleased with my experience with 10 Stars Property Management. Everyone has been so attentive. A real person even reached out via text after I viewed the house to ask how it went. They have been very responsive through phone and emails to keep me on track with everything I need to do before moving in. They make it easy to make payments and upload necessary documents through an app. They even offer a utilities set up service so I don’t have to try to figure it all out on my own. Great experience!

This is my honest review. NOT PAID FOR, not bribed, this is solely MY experience. We are new tenants and I am beyond pleased with the move in process. We had a minor issue and although I was skeptical due to these bad reviews, everything exceeded my expectations. From the communication to them moving with urgency to fulfill our families needs, from leasing to maintenance, you guys have a great team and I’m so happy we ignored those reviews and gave it try. Thank you 10 stars, we love it here!

We are very pleased with the services of 10 Start property management. We have had a very positive experience living a at the apartment we rent, and because of it I’m renewing my lease contract for the second year.

The monthly rent is reasonable, the property is in an excellent location, and it’s very safe and conveniently close to everything.

We have not had any issues with the apartment or with dealing with the company. Every experience I’ve had with 10 Stars has been a positive one.

This is my 2nd year renting with 10 starts management. The property is nice with upgraded appliances. I have never had any major problems in the property and the payment and maintenance portal are very convenient. I can setup auto pay to draft from my account so I'm never late. The front office is very responsive and communicates when issues arise. .

I have been with 10 Stars for a few years now under my current rental home. Since they were a very new company under 5 stars. A lot has changed but not the quality of service I’ve received. Any time anything has ever gone wrong, they’ve been here the same day or next day to help. Recently with a clogged toilet due to me accidentally dropping a cap from dry shampoo, they were here within an hour to clear the line and didn’t make a hassle of it.

I’m also a fan of having automatic payments deducted for rent so I do not have to worry about manually paying on time. Lastly, and I may be a minority, but I do like this new system they’re trying for their quarterly ac/home inspections as it takes a total of 5 minutes and I don't have to worry about scheduling for a person to stop in.

The property I rent from 10 stars is reasonably priced for the size! The staff has always been very friendly and professional. Any maintenance needed has always been fixed pretty quick. This is my second year with 10 stars and the leasing and resigning process was very easy and quick! Staff has always gotten back within the same day if I have any questions. I nothing but good things to say about 10 stars definitely would recommend!!

I have renewal my lease for a second year and 10Stars has been great throughout this process. I have had positive experiences with 10 Star Management. The online resident portal makes paying rent and submitting maintenance requests easy.
Thanks 10 Star for being great.
AL Thomas

Going on three years now. Renewing my third lease 10 Stars has been great to me. Very responsive. If the apartment has problems on top of all maintenance and pest control and AC units I love my apartment. I’m very grateful for 10 Star for Allowing me to rent one of their apartments.

10 Stars Property Management made the application process, deposit and steps to set up utilities very clear and super easy. Fatima was very helpful answering any questions we had regarding our lease. Very satisfied with their service and making our move from out of state as smooth as possible.

Moving from Texas to Florida and 10 Stars Property Management has been extremely helpful throughout the whole process. This company has done a great job of making the leasing process easy. Fatima has answered all of my questions in a timely manner and sent me a step by step list of everything I need to complete in order to move in. After each step in the process, Jeannie has sent me an updated list of things left to complete. With this being the first place I'm renting on my own as well as trying to figure this all out from across the country, this has been greatly appreciated and made the process much less stressful for me. They have provided me with everything I needed to make this process seamless. I would definitely recommend leasing through this company!

I have always been able to receive any maintenance needed with my apartment in a speedy manner from 10 stars property. The apartments are reasonably priced and they are great at communicating with their renters. The outdoor area is kept up nicely and they do everything in their capacity to keep the area safe and secure. I am renewing my lease for a second year. It is in a centralized location that makes for easy access to downtown, the beaches, etc. As it becomes increasingly difficult to find available rentals in St. Pete, I appreciate more and more finding and renting with 10 stars.

This is our second year leasing with 10 stars, everyone is very helpful with anything that we need. Maintenance does a wonderful job with making sure we get our request fulfilled in a timely manner. Overall, no problems. Very easy to make our payments through the 10 stars resident portal, which makes it so helpful.

This is my second year leasing from 10 Stars. From the start, Fatima worked very hard to get a particular rental in place for me right before a stressful, long distance move. Jeannie made the leasing process seamless and explained everything. The maintenance staff have always been polite and efficient and have gone out of their way to work around my schedule when possible. My positive experience with 10 Stars makes it very easy to recommend them.

Fatima was so incredibly helpful, especially during a stressful time. She communicated instantly, in detail, and in a way that made the process so much less painless. I even received help on the weekends and after normal business hours. She provided links as needed, was able to help me with submission of documents. The application process itself was one of the most simple I've incurred. Most places want a lifetime of information and do not communicate well. The process of co-applying was made the most simple I've ever experienced. My months-long process should have started here. Very friendly and professional, courteous, patient, and understanding. I can't say thank you enough! If not for Fatima, I would have been lost.

10 stars is a great property management company. Very easy communication portals and responsive employees. They really do make it easy to rent! 10/10 stars!

The company has been very professional and easy to work with. Responses were quick, and all paperwork was done in a timely manner. Most everything was done electronically making it possible to access and get set up without having to leave my office. Very happy with the service and professionalism.

As a tenant going on my second year 10 Stars has provided excellent service in the first year I've been renting through them. The principle responsibility of a management company is how they respond to maintenance requests. Any issues we had were resolved in a timely manner. The online portal is also a big plus.

I just signed my fourth lease with this company and I’m very satisfied with the professional service I have received. They are very helpful no matter if it is a maintenance issue, dealing with HOA, or anything else that I have needed while living here. I always get a fast response from them through text as well!

10 Stars has been so great this last year! Any issues or needs I have the make sure to get back to me as quick as possible with the best solution/resolution! Any maintenance concerns they are on top of! You never have to wait to get a response from them because they are on top of it! So nice and helpful with ANY questions or concerns! Looking forward to another great year!

As a tenant, this company has provided excellent service in the year I've been renting through them. The principle responsibility of a management company is how they respond to maintenance requests, and 10 stars has always been very quick to resolve any issues, even responding on weekends.

10 stars deserves exactly that, 10 stars. We have been renting through them for 3 years and they continue to produce quality customer service. The staff knows what they’re doing and responds to your needs when brought to their attention. Thank you guys!

We are moving into a house from an apartment complex and everyone that we have worked with has been so patient and kind! They’re clear in letting us what they have needed from us and are very quick to respond to our questions. We are very excited to move into our home and look forward to continue working with the management!

My experience with 10 Stars Management has been a positive one so far. The company is great with communication, as well. They have always been friendly and courteous, and have acted quickly with the application process. Everyone is very responsive even on the weekends during their closed hours.

Updating on 5/6/22: my experience has not changed. I enjoy living here, and any issues are handled swiftly.

Great management company to work with! Highly accommodating and excellent communication throughout the process, and Fatima is so helpful if you have questions! We are very happy with our home and can't wait to move in!

So far I have had good experiences working with this company. Jeannie has been handling the process of my lease and it has been stress-free. She is very clear about what she needs from me and what the next steps are going to be. I appreciate that they make it easy to call and make sure properties are still available before applying.

Easy and convenient rent pay. Good communication. Would give 10 stars if I could 😏

These guys are great. I was tired of managing my own single rental condo and looked for a management company. I chose these guys over a few others and it was the right decision. They managed every element of the (very necessary) updating and repair work without me even setting foot in the unit. Prelisted it and had a waiting list before the work was even done. And had a tenant in it almost the moment it was ready to rent. Then they managed everything well all year. They're a very responsive landlord so you may spend a little more in repairs than you're used to, but they're good at obtaining a good rental rate to offset it. Everyone in the organization understands customer service and their Maintenance Manager is great. Friendly, willing to spend time with you and explain, and keeps you informed.

Recently I felt that it was a good time to sell, and they do that as well. I dealt with the owner directly and he handled everything smoothly. They do a lot of business in the sales market too, and Chant knows what he's doing. He decided to schedule an open house on just about the day we listed it and we came out with 2 offers, 1 above list price. Chant gave sound advice throughout the process and everything went perfectly through close. Got more than I thought we could get too. Highly recommend these guys.

This company has helped me grow into adulthood! I've lived at the property for 4 years now & these are people you want to help you start off your renting experience!! My previous house I rented for 2 years & the landlords didn't do much ... these last 4 years have been nothing but relaxing! Even when you have a problem at home they are there to take care of it as soon as possible !!! thanks again 10 stars !!!!

Best co landlords out there ! Even when I don’t know how to report a Maintenance problem they help me out anyways! If I ever have a problem with anything in my home they are pretty quick and mannerly to get it done as soon as possible! I love 5 stars plus!!!

A whole year Later and I still love this place so much they are the best land lords ever!!!!

2022 Review update: Lease renewal continues to be very easy and convenient, the price of rent for our home is excellent, and the tenant portal makes payments and requests a breeze. Jeannie has been very quick to respond and super helpful during the renewal process. Thanks!

10 stars has been very easy to work with. Renewing our lease was hassle-free and done through email so that we can maintain social distance during the Pandemic. Putting in a maintenance request is very easy to do through the tenant portal and maintenance issues have been dealt with very quickly. When our AC needed to be replaced the staff was very knowledgeable and polite. Thank you!

Showing was easy and fast. The property had a few issues that were quickly resolved once I pointed them out and all done before singing my lease. The renting process was good as well.

We are renting from them currently and they have made the process SO EASY!!!! Everyone has been a huge help, answering questions quickly, providing reminders for steps that need to be taken, and all around just a wonderful group of people!! Highly recommend!!!!

Update! It's 2022 and we renewed our lease with 10 Stars! Could not be happier with their service! From maintenance to office personnel, everyone has been a pleasure!

Fatima has been an absolute joy to work with throughout the leasing process! In fact, the entire staff at 10 Stars Property Management has gone above and beyond, and it has been a sincere pleasure working with them thus far. As a result, my wife and I could not be any more thrilled to move into our new home.

P.S. This is not a fake review. 🙂

I have had a positive experience with 10 Stars Management. Their online resident portal makes paying rent and submitting maintenance request easy. They are always professional and handle maintenance request quickly.

10 Stars Property Management is great to work with. They respond efficiently, and are very helpful with people like me and my partner who are new to renting. The process was not stressful and ran smoothly. Thank you 10 Stars!

Amazing service. They are always professional and respond quickly. Have been with them as a renter for four years and are always consistent. Well, one more year with them, and service continues to be consistently amazing. Staff is professional and amicable. Extremely happy!!!

10 stars has been great to work with! They made the renting process easy and simplified for my family. I wish other property management companies could follow their lead. 10 stars is a step above and we couldn’t be more pleased with our experience!!

10 🌟 is amazing my experience on moving to Florida was the worst. I had been scam on a home for my family from someone who claimed to be the owner....
I found 10 stars threw faith of God. Finally I have a home for my family. They are caring loving people..
Very family oriented.. I love you guys thank you sooooooooooo much.. for the love and patience and guidance.. love Harriet..

Found a perfect spot for me and for my sister! I really appreciated to the 10 stars management property people who help me to find this place! Very acknowledgeable about the community, which was very helpful when I was new to Florida! Been 2 years at 10 Stars management property everything was fantastic! ❤️

Great company to work with, detail oriented, great follow-up from Fatima. Has been a very pleasant and going to be repeated experience. No guess work no surprises easy. Jeannie has repeatedly made lease renewal easy and with no hassle.

10 Stars Property Management has been very responsive and very detail oriented with the rental process. Ease of viewing the rental property - appointment was scheduled timely and instructions given were precise and easy to follow. Have always received prompt responses and great customer service!

10 stars property management has been very helpful and responsive to any calls and questions I have had! I have not had one delayed response or any questions go unanswered! Highly recommend them for anyone!

Great customer service. Very responsive and helpful while creating lease agreement. Respond quickly to an property’s issues and maintenance. I would definitely recommend them.

Great value on the rent, for what is included. Quick to respond to messages, very caring and professional I highly recommend they’re amazing and exceptional service! Any issues I’ve had with my neighbors they’ve been quick to address and change. They genuinely care about their tenants. Again highly recommend.

Extremely happy with the service at 10 Stars! They helped me and my fiance find a place to rent quickly and efficiently. And just in time before we have our first baby! Fatima and Jeannie have been such a joy to work with and I am so thankful to have gone through 10 Stars!

10 Stars Property Management has been awesome these past 2 years I have leased one of their properties. They were super helpful with my original lease as I lived out of state and they were able to assist almost everything (everything but my signature) via email/phone. Being a military family, we move a lot so having a caring and helpful management team is a god send. 10 Stars also responds to maintenance requests super fast, always within 24 hours for non-emergencies which is awesome! Our water heater decided to kick the bucket and they had a team come out same day and replace it with a brand new water heater (I have never seen such fast service ever) I look forward to continue leasing with 10 Stars as they are simply the best!

The application and your process was very easy. I was able to tour multiple properties and they were all recently renovated! Also they call back really quickly and have the ability to text them if you need to.

My experience with 10 Stars Management has been a positive one so far. They are quick to deal with issues around the property and have skilled personnel doing maintenance and repairs. We live in an older home that has needed a lot of work the past few years, yet 10 Stars has been able to work around many issues pertaining to older homes to provide much needed replacements of things that had been needing to be replaced for a long time (doors, windows, electrical wiring, etc).

I’m particularly fond of the auto-pay feature they have for rent payments. Having one less bill to manually pay is nice.

Lastly, the company is great with communication to tenants. They keep us informed about extended closures to their office (extended weekends, holidays, etc), as well as any routine maintenance and inspections they have planned.

10 stars has been very easy to work with. Renewing our lease was hassle-free and done through email so that we can maintain social distance during the Pandemic. Putting in a maintenance request is very easy to do through the tenant portal and maintenance issues have been dealt with very quickly. When our AC needed to be replaced the staff was very knowledgeable and polite. Thank you!

10 start property management did a wonderful job for me in getting my studio apartment. other companies that i tried before don't even come close to the attention and devotion that 10 start puts into what they do. specially Fatima she worked we me till the very last step and then some.
I highly recommend 10 start property management to anyone.

I have been working with Fatima at the 10 stars property office for a few weeks on a few different things. I have been to the office and was treated very well. Fatima greeted me with a smile. I know if I call her she will always get back with me quickly and she never acted like I was getting on her nerves . She went above and beyond for me so much that I made this account just to thank her. Thank you Miss Fatima i appreciate you and will probably speak to you soon.

After searching for what felt like forever, we stumbled across 10 stars property management. Fatima and Jeannie are amazing. They have worked with us through every step of the leasing process and we are so excited to have found such an amazing duplex to rent! Self-viewing process was so easy and took a lot of pressure off of us when searching for a unit to live in. Definitely check them out for your next rental!

Best co landlords out there ! Even when I don’t know how to report a Maintenance problem they help me out anyways! If I ever have a problem with anything in my home they are pretty quick and mannerly to get it done as soon as possible! I love 5 stars plus!!!

A whole year Later and I still love this place so much they are the best land lords ever!!!!

I just signed a lease with 10 Stars. Jeannie was honestly so great to work with. I needed a quick move in date and she responded to all my questions and concerns on the daily. I can't thank her enough for her patience!! Just called the office today about a maintenance issue and whoever I spoke to was also extremely nice and has someone scheduled to come out tomorrow! I've lived in a few apartments with different managements in the past and none of them were even half as attentive as this staff has been.

My boyfriend and I just leased our new home from
10 stars and we are very happy with it. Everyone is very responsive even on the weekends during their closed hours. We love our new home and the professionals we get to deal with while renting! I also love that they are pet-friendly. Finding a home that fits our dogs needs was very important to us and thanks to 10 stars we found it.

Great property management. They made it easy to originally get into the home which is always nice and now I have renewed to rent from them again because I’m am satisfied with the customer service I receive. If i have a issue someone contacts me back & takes care of it right away. I would recommend 10 star for your rental needs

I love the house I’m renting. The space to the appliances perfect fit for my family. Reaching out to them with any repairs. They are quick responding back and for the most part getting someone out to take care of the repair and not only that , someone always follow up.

I’m a tenant in a property managed by 5 Stars Plus Real Estate Services. Both Nadege and Jeannie from 5 Stars have been very nice to work with.
November 2020 Update: I’ve been a tenant for the last 2 years and have just renewed my lease for a 3rd year. This management company continues to be great to work with. They have an efficient online process for addressing maintenance requests and are pleasant to deal with.

5 Star Plus has been extremely professional and responsive while I have been renting from them. They are my first experience with leasing. I won't go elsewhere. From start to finish they have been great. And we’re not finished yet! I am very happy with their service and can think of no improvements. Kudos to the whole team, at always making me feel so important! Thank you!

Landlords your property is in good hands. Renters your concerns are important and you will be treated fairly. Been renting for just about a year and happily signing another lease. 5 Stars goes above and beyond and always remains professional and unbiased. Work orders are filled promptly and followed up with accordingly. Easy to pay bills online in one place. Shout out to Jeannie who put up with my negotiations:) I’ve dealt with a few rental companies and none compare to 5 Stars in my oh so humble opinion!

This is an amazing place to rent! Through dealing with Covid 5 Star has been very understanding and informative will be renewing my lease for another year !

My husband and i with our children have been renting this beautiful home through 5 Stars, and we just now signed another years lease with them to stay in this home!
I can honnestly say That it has been a very good experience dealing with 5 Stars because they are professional and understanding, and when we have any issue that can come up in any home, we call them or now we use a portal to explain what we are dealing with such as a faucet leaking or toilet mechanism is broken, and things like that, they will not let that linger, but contact us in a very short time to ask us what would be a convenient time for them to sent somebody over to repair or replace that item!
Our experience with renting through other management co has not always been pleasant, however because of 5 ⭐️⭐️⭐️⭐️⭐️ Our rental experience has been a very pleasant one, i am happy to share! I would highly recommend them if you are looking to rent out your home or are looking to rent but don’t know where to begin!?
They are great to work with and on top of that they’re very pleasant and nice to deal with!
Thank you 5 Stars for being the professional company we are all looking for to handle our needs when it comes to renting ,leasing or a company to handle our affairs when looking for renters and needing a reliable co to trust and to work for and with us!😊

I've been renting my home for 10 years now. Recently my landlord hired 5 STAR to manage his properties.I have to admit that I have heard the horror stories about bad experiences of when property management companies take over management of pre-rented properties. However, the transition by 5 STAR was easy and hassle free. Their staff went above and beyond to maintain professional and supportive communication through the whole process and have continued to do so for many months now.
My experience with their team has been very helpful and professional. Their online renters portal makes it easy to pay rent and request repairs. Vary pleased with the whole process and I am very much looking forward to dealing with 5 STAR in regards to my home. I've even been giving their information to my friends who have been looking for a house. They stand up to their name. 5 STARS.....

We recommend using 5 stars plus real estate ! We never have any issues, always there to help when we need anything . And also maintenance is always fast ! Been using them for a whole year and about to start our second year!

Very easy to deal with. Responsive and professional. Good communication. Definitely Recommended!

I just recently rented a home through five stars plus.
the house was exactly what I was looking for and within a reasonable price range. The service at five star was spectacular. Highly recommend

Great value on the rent, for what is included. Quick to respond to messages, very caring and professional I highly recommend they’re amazing and exceptional service!

Very professional fast responsive real estate company this is the by far THE best! I have never had a more easy/fast/friendly experience with renting these people know how to get stuff done and done FAST! 5 stars all the way!

Fatima and Jeannie have worked tirelessly to get me into my new apartment. They never complain about all my questions and get back to me immediately.

My sister and I have rented from 5 Star Plus since 8/2017. We enjoy living there. I met the property manager, Nadege and the other staff in person just because of the CS I received on calls. I had to introduce myself to them since I am a people person. They have always been friendly and courteous. The maintenance staff is awesome and caring as well. I love this company, Charlette

We just moved into a property and had issues with the AC. We put in a maintenance order and received a call within 24 hrs. JP was so nice and professional from the moment he said “hello” on the phone. JP made the process seamless and was very helpful through it all. Got our AC working great! Still waiting on the landlord to approve some fixes, but what JP was able to accomplish has helped immensely. Thanks Five Star and thank you JP!

My duplex was brought out and 5 Star was the new management team. Prior to them taking over there were so many issues that were never addressed. As soon as 5 Star took over it felt like Superman came to rescue me. Everything that was broken was repaired immediately. Everyone I have had the pleasure of speaking with at 5 Star have been awesome. I love their welcoming energy. Feels so good to have a management company that truly cares. Thank you 5 Star.

They are
Courteous
Professional
They handle tenant inquiries with urgency.
I love them.

Love this company, very professional staff always there when needed. Very reasonable rates, they really listen to your needs and wants. l always use them for my real estate needs. Great work guys!

10 Stars providing us with the housing we need to accommodate our family in Sarasota. The move-in process was straight forward and simple, hopefully that’s an indication of how the rest of our day will be with 10 stars! We are waiting on a functioning washer and dryer, which I understand 10 stars has reached out to the owner about, and it is in the owners control, if not for that, I would give 10 stars a five star review.

Shopped around and spoke to many rental agencies but it was Chris at 10 Star Property management that won our business. Chris was very informative and answered all my questions and I had quite a list, lol. And also a HUGE shout out to Fatima who is very professional and wants nothing but the best for her clients and you feel it!! Stop looking, this is the company you want to work with!!!! Happy Customer 😊

We have been renting from 10 star property management for 5 yrs and going into our 6 yrs . They seem to be very professional ,communicating with us about their needs and as well as ours.
Every maintenance request and issue, they provide quick response and they send someone out to fix the problem.
I’m looking forward for another good year with them!
Bob

Painless experience for viewing properties. Improvements can be made with the process for submitting your deposit if you elect to not use the automated payment application. It was a huge inconvenience to obtain money orders for large sums. However every question raised was responded to expeditiously and I find the staff incredibly helpful. Another area for improvement is the return of the lockbox once the unit is rented. This should be a service that's provided instead of the responsibility falling on the tenant to return.

Painless experience for viewing properties. Improvements can be made with the process for submitting your deposit if you elect to not use the automated payment application. It was a huge inconvenience to obtain money orders for large sums. However every question raised was responded to expeditiously and I find the staff incredibly helpful. Another area for improvement is the return of the lockbox once the unit is rented. This should be a service that's provided instead of the responsibility falling on the tenant to return.

Most ok, especially Jeannie's help with the application. But several things with house not expected: front door bottom lock does not work, front door too bolt lock extremely hard to lock from outside, too difficult ti bolt, mist windows filthy with dust and grime in slats And some do not open. ALL windows need work. Main power line tangled in many large tree limbs, a MAJOR SAFETY CONCERN. This needs immediate attention. Also lumber wea left inside the house.

We are going into our third year renting this property from 10 Stars. We relocated from out of state and renting for the first time, so we were not sure what to expect. They have been prompt with the few issues we have had and their maintenance people are qualified. However, we have had to do some maintenance/fix issues with renting the property ourselves. The portal is a smooth process. Overall we a very pleased to be associated with 10 Stars.

What a great company to rent from. I've been here a year every time I've had a maintenance issue 10 Stars Property Management send someone out as soon as they can to correct the issue. Thank you for your quick response time.

There are some pros and cons pros that it was easy to rent with them it was a big property and the rent is it very fair price l, Although they did raise the rent among renewing just curious if it's gonna keep going up only complaint I would have would be I guess the residents that lived there prior did not keep up the place has it was infested with roaches and bugs galore They did Fumigated when 1st moved in but I feel like it's fading off so they're coming back and it's up to us now to provide that service..... a lot of the property also is not sealed up properly ie. Unsealed cracks along the borders of the walls, which is one way bugs get in as well as the screens when 1st moved in being all ripped in which I will put in a maintenance notice every time I put in a maintenance notice I will say they are very prompt at responding to issues. But over all good and courteous I would rent from them again and would recommend them.
Update:12/22/2020 They were able to work out a payment arrangement when my job was furloughed during the pandemic which was very helpful and they respond promptly to all maintenance issues and as of today I just renewed my lease.
Update: 01/16/2022 They are willing to work with you since everybody's rent increased all over Saint Pete Tampa Bay area it wasn't as high as others even though it was the highest jump increase since moving in back about 3 years ago. Still renting because of the price point for the size of the house.

There are some pros and cons pros that it was easy to rent with them it was a big property and the rent is it very fair price l, Although they did raise the rent among renewing just curious if it's gonna keep going up only complaint I would have would be I guess the residents that lived there prior did not keep up the place has it was infested with roaches and bugs galore They did Fumigated when 1st moved in but I feel like it's fading off so they're coming back and it's up to us now to provide that service..... a lot of the property also is not sealed up properly ie. Unsealed cracks along the borders of the walls, which is one way bugs get in as well as the screens when 1st moved in being all ripped in which I will put in a maintenance notice every time I put in a maintenance notice I will say they are very prompt at responding to issues. But over all good and courteous I would rent from them again and would recommend them.
Update:12/22/2020 They were able to work out a payment arrangement when my job was furloughed during the pandemic which was very helpful and they respond promptly to all maintenance issues and as of today I just renewed my lease.

My first night here I took a shower and the whole bathroom flooded with nasty sewage water. The plumber that came out damaged the bathroom and used my nice bath towel to clean up the mess! Which I ended up having to throw away. Also made a dirt mess of the floors. Let me just tell you that smell did not go away for a solid month…. I had to stay else where with my dogs so we did not get sick. It was horrific. I emailed management with my concerns and was ignored for weeks and finally got a response after me contacting them over and over. They offered to give me some money back for rent and bath towels but basically asked me to sign my rights away saying I can’t go after them for all and any future claims. Which of course I did not sign for my own sake… over all it’s completely outrageous that they supposedly ‘inspected’ and signed off on everything being good to go when there are so many things that should have been fixed prior to me moving in. Over all their communication is VERY poor. I even had a guy literally walk into my place, didn’t even knock. I’m coming back onto here and adding a couple stars because they have made it a point to fix everything that’s needed to be fixed, including installing a brand new dryer so I will give them that credit where it’s due but definitely could use some improvement.

All great until you need maintenance or move out. EVILLLLLLL COMPANY

I had so many issues with this company over a short period of time, it’s hard to know where to start. So I’ll just hit the high spots.

I listed my condo with them in June because their fees were low and reviews were decent. It was a mistake.

Cancelled my contract with them in September after they had zero results: No tenant, not even an applicant. Before cancelling I specifically asked if they had any applicants in the pipeline and was told there were none. Two days later they texted me saying they had an applicant and did I want to proceed. Really? After all this time? Obviously I said no.

Briefly here are some of my other issues with them:

1. Someone they sent to do repairs apparently smashed the top of my dryer. I say "apparently" because no one else had been in the house. Despite repeated requests they have declined to repair it or compensate me for the damage.

2. Insisted on doing repairs that I considered unnecessary and then billing me for them. Some of the repairs were sloppily done. To be fair, I did approve a subset of proposed repairs; I did not approve the sloppiness.

3. Offered free rent without consulting me.

In summary I felt they were inept, ineffective, and unprofessional. They have a F rating from the BBB. Hire them AYOR.

If I could give zero stars I would. All of the "5 star" reviews you see on here are only due to the fact they offer discounts for good reviews. I have had pretty much only horrible experiences with this leasing company. For the last 4 months I have dealt with infestation of ants in my roof. It got so bad the ceiling itself starting caving in. They sent pest control but absolutely no follow up on repairs (i had reached out numerious times for a follow up) until we stated we were no longer planning on renewing our lease. Out of nowhere last night (3 days before I move out) they sent a message stating someone would be coming to the property to fix it. Great timing. Also I had someone come to my apartment trying to tour the property and walked right into my living room. I reached out to tell them this and got absolutely zero response from them. This living experience has been an absolute nightmare and I pray to anyone planning on renting with ten stars DO NOT and I repeat DO NOT RENT WITH THEM. I hope they at least make the moving out process easy considering how much we've been put through.

Our experience with Ten Star Management was a complete failure in basic property management, communication, and accountability. We traveled hours with a toddler to access our own home — as confirmed in their emails — only to find the keys were not provided.

There was no accountability or apology. Maintenance was substandard, and we were charged for repairs that were either unresolved or completed with such poor quality that additional labor and expenses became necessary. Items went missing from the property, garbage was left behind, and the tenant placed by the company continues to access our mailbox without authorization.

Despite all this, we were met with legal threats instead of solutions.

As multi-property owners who work with professional and accountable management teams elsewhere, we can only encourage others to choose wisely. Save yourself the emotional, financial, and time distress.

Rented me an apartment. I share electric bill with unit A. Failed to disclose high electric bill and faulty AC and duct work causing high bills. Been trying to get clarification for months, won't even acknowledge my request. Passive aggressive. Ghosting. Ignoring. Not a great way to do business. They delete my work orders.

This was by far the worst property management experience I’ve ever had. When we moved in, the house was filthy — there were dead bugs, mold in the fridge, and chunks of drywall patch all over the walls. Shortly after moving in, we had water leaks and mold, which they ignored for several months until we threatened legal action. Even then, it took them nearly 6 months to fully address the issue.

When we moved out, they unfairly withheld our security deposit, claiming the walls needed repainting, despite the fact that the walls were in terrible condition when we first moved in. Their lack of professionalism, integrity, and care for tenants is alarming.

This company is corrupt and untrustworthy. I would never recommend renting from them.

I strongly advise against working with this property management company. My experience has been nothing short of frustrating and unprofessional. They attempted to charge me unauthorized fees without my consent or proper documentation. When I asked for clarification, instead of transparency or courtesy, I was met with rude and dismissive communication. A property manager’s job is to make ownership easier, not more stressful — yet this company has been the opposite. If you value honesty, respect, and professionalism, I recommend looking elsewhere.

I had so many issues with this company over a short period of time, it’s hard to know where to start. So I’ll just hit the high spots.

I listed my condo with them in June because their fees were low and reviews were decent. It was a mistake.

Cancelled my contract with them in September after they had zero results: No tenant, not even an applicant. Before cancelling I specifically asked if they had any applicants in the pipeline and was told there were none. Two days later they texted me saying they had an applicant and did I want to proceed. Really? After all this time? Obviously I said no.

Briefly here are some of my other issues with them:

1. Someone they sent to do repairs apparently smashed the top of my dryer. I say "apparently" because no one else had been in the house. Despite repeated requests they have declined to repair it or compensate me for the damage.

2. Insisted on doing repairs that I considered unnecessary and then billing me for them. Some of the repairs were sloppily done. To be fair, I did approve a subset of proposed repairs; I did not approve the sloppiness.

3. Offered free rent without consulting me.

In summary I felt they were inept, ineffective, and unprofessional. Your mileage may vary. Hire them AYOR.

Update!! Worst leasing company ever!
I lived in this condo for 3 years and loved the unit, but the management ruined the experience. They dangle 5-star reviews in exchange for waiving a $100 renewal fee (very shady).
When I moved out, I left the condo spotless—cleaned thoroughly, patched small nail holes, everything. Yet they kept my entire security deposit (almost $2k), claiming they had to repaint and resurface the tub. Under Florida law, painting and tub resurfacing after 3 years are normal wear and tear and cannot legally be deducted from a security deposit. I even sent them a certified letter disputing the charges and received no response.
I’m now pursuing a claim in small claims court. For me it’s not only about the money but the principle. They take advantage of tenants who don’t know their rights. Do not rent here unless you want to battle your landlord at the end.

I have been living on this condo for a year, renewing my lease now, the management company is always quick and helpful with any maintenance issues.

In early June, my A/C died on a Friday. Per 10 Star Property Management’s lease, A/C is apparently “a privilege, not a right” and not an emergency, even at 90°. Their voicemail literally reminds you to read your lease before putting in a work order.

I was in Arizona at the time working, so their “solution” drive 90 minutes for a portable unit if they didn’t respond in 7 days and they have units available. This wasn't an option — may as well have been “fly to the moon.” Meanwhile, my kids and elderly mother sat in Florida heat, texting me “Dad, it’s really hot in here” with photos of the thermostat over 90°.

Any caring property manager would address this immediately. Instead, they remind you that its not an emergency. I bit the bullet and paid $550 out-of-pocket to fix what turned out to be a warranty issue (Still had to pay Labor and warranty fee). My HVAC neighbor handled it, I paid labor, and saved my family from heat stroke. That was three months ago, I emailed them immediately to let them know what happened — and I’m still waiting for a reply. Not even a "Sorry that happened, Hope everyone’s okay email.” NOTHING....

But be six hours late on rent? Instant late fee. Daily reminder emails. Immediate action — as long as it benefits them.

If you want a property manager who makes you suffer a week in hell before taking action, 10 Star’s your team. Courtesy? Doesn’t exist. It doesn’t matter if you’ve been a model tenant for years — to them, you’re not a person, you’re just a number on a spreadsheet and a line item on their bottom line. Doing the right thing vs the wrong thing, is often costly, but always profitable.

They currently have a rental listed as a single family home. Only after driving an hour and a half to tour it did I find out it's actually a duplex. I filter out anything but single family homes when I search for a property for a reason--I don't like sharing walls with strangers. I had suspected something was off about the listing so I messaged the property manager for clarification before leaving for the tour, but of course didn't receive a response. The place has been sitting on the market for over a month and has had numerous price reductions, and it's no wonder why. These people are sketchy. If you see a property listed by them, you're better off ignoring it and looking elsewhere.

DO NOT RENT FROM 10 STARS. This has been an absolutely nightmare for almost three years. No maintenance ever gets done and I hope you don’t have an urgent maintenance issue because it will take a week and a half to get them to do anything. The property management blames the owner. So essentially no one takes responsibility. I have made three different complaints about water heater and pressure and never once has anyone said we are going to fix this and replace it. The last plumber from Costa plumbing has been wonderful but unfortunately he can’t do what he needs to without approval from the company. I’m sure they have breached their contract at this point so I’m about to terminate my lease with them. They could care less if I’m without hot water for 9 days. There’s roaches, AC maintenance never gets done, trees don’t get trimmed, my fence is still down from the hurricane, shingles have fallen off, water heater is completely broken and could have been avoided. A lawyer will be looking at this case because this company should be out out of business.

They currently have a rental listed as a single family home. Only after driving an hour and a half to tour it did I find out it's actually a duplex. I filter out anything but single family homes when I search for a property for a reason--I don't like sharing walls with strangers. I had suspected something was off about the listing so I messaged the property manager for clarification before leaving for the tour, but of course didn't receive a response. The place has been sitting on the market for over a month and has had numerous procedures reductions, and it's no wonder why. These people are sketchy. If you see a property listed by them, you're better off ignoring it and looking elsewhere.

I live at a property managed by 10 Stars Property Management. They charge a lease prep fee of 25-100$ and only waive the fee if you give a 5 star google review. This practice makes 10 Stars appear to be an amazing property manager but the reviews are generated under coercion.

Maintenance responses were inconsistent, and communication around inspections and responsibilities often lacked clarity. We had a leak in our kitchen for months, were concerned there was mold and it took 10 Stars 3+ months to rectify and only at our insistence. Multiple times they tried to patch the hole in the wall before confirming the mold was remediated. Be sure to read your lease thoroughly and request all charges and expectations in writing. I’d strongly recommend future tenants document everything and ask detailed questions before signing.

This is just my personal experience — others may have had a different one, but I felt it was important to share.

Told me a place was available.Went to it looked it told them i loved it told them i was filling out an application which isn't cheap. Then they ghosted me for 2 days And now all of a sudden, it's rented and they couldn't even tell me it was rented until I contacted them. And then they told me. I should have been told immediately that it was rented and it was no longer available. This is not how you run a business. My family's been in real estate for over 40 years. This is just pathetic. Learn how to run your company properly I should have been told immediately. And now I'm out of a bunch of money. That I don't.
Have because of greedy people like you

Update: upper management such as SHAWN is also complicit in this. We’ve been complaining for months about mold and foul odor and now we have visible proof of mold. They weren’t even trying to look for it. It’s been MONTHS. Shawn the manager of this branch won’t even take a call and or any form of contact. We have called several times and we’ve been given the run around. Homeowners if this is the neglect you wish to find your home then by all means. We have been inhaling this from the ac coils for months.

It be hasn’t even been more than 2months and they are by far the worst. Gordon the maintenance manager does not respond back. Takes no accountability for the disaster the place was in. I have no issues with the actual maintenance workers that come out. My problems are with leadership here.I pay for washer and dryer that I cannot use. Drags there feet at every task for maintenance. Very dismissive when confronting. I highly suggest looking elsewhere. Believe the bad reviews please

It hasn’t even been more than 2months and they are by far the worst. Gordon the maintenance manager does not respond back. Takes no accountability for the disaster the place was in. I have no issues with the actual maintenance workers that come out. My problems are with leadership here.I pay for washer and dryer that I cannot use. Drags there feet at every task for maintenance. Very dismissive when confronting. I highly suggest looking elsewhere. Believe the bad reviews please

Avoid This Management Company at All Costs

I rented from this company for five years, and the experience was absolutely horrendous. They have unethical business practices, including blackmailing tenants into leaving positive reviews. I was told that if I didn’t give a good review, they would charge me an additional $100. It was incredibly frustrating, and I had to argue extensively to avoid paying. And it didn’t end there – the following year, I was pressured to either donate $100 to a nonprofit or post another glowing review.

The maintenance was a nightmare. They’d send workers who clearly didn’t know what they were doing, and instead of properly fixing issues, they’d just apply temporary "Band-Aid" solutions to major problems. For example, we went without air conditioning for two months in 2022, despite dealing with AC issues for five years. It was unacceptable, especially considering how many times I had reported the issue. I honestly should have documented every single problem we had, as the list is endless.

The final straw came when we signed a new lease, and just two months later, they informed us they were selling the property and we had to move out. It felt like we had paid off the owner's mortgage while enduring endless stress and inconvenience. At the time, my son was only 8 years old, and this process was incredibly disruptive for our family. The level of unprofessionalism was off the charts. Over the five years, we had more than 50 different people come through our house to "fix" things, but none of them addressed the core issues.

I had known the owner personally before all of this, and I was deeply disappointed in the way his company treated us. There were no valid excuses for many of the problems we faced, and it’s clear that they’re more interested in squeezing money out of tenants than providing quality service or maintaining their properties.

On top of everything, they raised our rent every year and demanded another $100 to "revise" the lease. It was constant pressure and unfair demands. The amount of time I had to waste just to deal with these issues was infuriating.

If you value your time, money, and peace of mind, do yourself a favor and stay far away from this company. They get zero stars from me, my partner, and my son.

I have been a renter for over ten years and have never had an experience like this. I recommend looking them up on the better business bureau and doing your research. This has been a nightmare.
We hired professional cleaners to clean our house before we left, in hopes of getting most or all of our security deposit back. I have ALWAYS done my due diligence and received at least some, if not all of my deposit in previous experiences. We left the house in really good shape. We received notice that they want to take our security deposit, and charge us for THOUSANDS of dollars in damages. We asked for an itemized list, and they sent the following quote for said damages:
Interior paint $3,169.20
Caulking toilet $55.00
Dumping bin service $395
Ceiling painting $1030.00
General repair item $15.00
Window glass replacement $75.00
Exterior door painting $250.00

Any sensible person could plainly see that these are renovations the owner wishes to complete, not items that renters should be responsible for. These charges are so drastic, and this has truly added so much stress and fear into my daily life.
And this isn’t even everything that this company has put us through. Such a stressful and miserable experience.

I wish I could give 10 Stars Property Management a better review, but my experience has been nothing short of frustrating.

My partner and I fell in love with a property managed by 10 Stars back in September 2024 and decided it would be the perfect place for us. We finalized the lease and submitted two maintenance requests for minor items two weeks before our move-in date on October 1, 2024. Unfortunately, no repairs were completed, and when I followed up, I discovered that our work order had been closed out without any work being done. I never authorized this closure.

Things only got worse when we started experiencing issues with our washer's waste hose, which began expelling water into our garage and flooding it, damaging our belongings. I submitted another work order to address this urgent issue, and I was told that a technician would come in four days. We waited all day for someone to show up, but no one came, and we received zero communication from the company regarding rescheduling.

As someone who works in property management, I understand the importance of communication, and I must say that my experience with 10 Stars has been the worst I have encountered. I cannot recommend them based on the lack of responsiveness and professionalism.

If you’re considering working with 10 Stars Property Management, I urge you to proceed with caution.

EDIT: We are now without running water, Going on 12+ hours. We called emergency maintenance when the issue first started and we’re told no water does not constitute as an “emergency”. I repeat NO RUNNING WATER is not an emergency for the company. I even contacted the owner and was told to we need to contact the city about our water bill (which has never been late or unpaid). We cannot flush our toilets, wash our baby’s bottles, bathe our children, brush our teeth or even wash our hands. We are being denied basic essential needs and the company does not care. It’s national law that we are provided with water and yet the company is still denying us this right and telling us we need to wait until they open to even look into the issue. This company needs to go under investigation for pure neglect of its tenants.

At this point I would give negative stars. The company management allowed us to move into a $3k per month house with a KNOWN ROACH INFESTATION. There were bait boxes in all kitchen & bathroom cabinets, along with roach droppings in the cabinets leading to the boxes and around the entire house. YUCK! I have two small children & a dog, the last thing I need is roaches running throughout my cabinets, let alone house. We are paying premium price, second highest rental property the company has on the website, yet they can’t clean the property or spray for bugs prior to moving in?! I spoke with a leasing agent who assured me the house was “spotless” and “professionally clean”, that was far from the truth. We found several dead roaches upon arrival along with all the droppings and still see live ones running throughout the cabinets. Property management doesn’t care that there’s a problem, they don’t answer and then ask you send a text. They didn’t want to deal with the issue, they just want our money. AVOID AT ALL COSTS. This is a safety hazard that will be addressed with the health department and property lawyer. I would NEVER recommend this company to anyone else, and if I was you I would avoid it at all costs as they do not care to take care of the properties they are renting or the renters they are renting to.

I had an incredibly disappointing experience with 10 Stars Property Management. From day one, the property was not move-in ready as promised. The house had a non-functional AC, which despite numerous requests, took them three months to address. This resulted not only in unbearable living conditions with indoor temperatures not dropping below 78 degrees but also led to exorbitant electric bills costing me hundreds of dollars. Additionally, they had the audacity to demand that I turn over a $169 rebate from the electric company after all the expenses I had incurred due to their negligence.

The property itself was in a state of disrepair and poor condition upon moving in, complete with trash scattered all over the premises which we had to clean ourselves. Throughout our tenancy, the demands on our time were unreasonable; they expected us to act as their employees, taking pictures of appliances to help them get their documentation in order.

Currently, they are attempting to charge us $1,900 for maintenance issues such as painting and yard cleanup—responsibilities that, under Florida law, are clearly the landlord's obligation, not the tenant's. This outrageous behavior has forced us to consider legal action against 10 Stars Property Management.

I strongly advise against renting from 10 Stars Property Management. Their management practices are not only unprofessional but also exploitative, showing a blatant disregard for tenant rights and well-being. Their conduct is not just unprofessional; it’s outright predatory and shows a complete disregard for tenant rights and decent housing standards.

10 stars property management offers to take away the lease processing fee if you write a good review for them. They raise your rent exuberant amounts each year. They raise my rent $100 a month the first year than $300 a month the second year and $300 a month the third year. I couldn’t afford it anymore and moved, and now the same property is up for rent for less than I was paying 2 years ago. They give you a terrible attitude when you request maintenance work and the maintenance work can take weeks longer than it should take. I had a huge mess outside for a month when they worked on the bathroom and they did very poor work.I was without hot water and a functional bathroom for nine days. The office manager is very brazen and abrasive when talking with you. I would never rent from this company again.

I want to start with, for those who see good reviews, they only do that cause they offer to wave the application fee if the client post a review for them. They are a horrible management. They are greedy and unsympathetic. They can’t get any repairs done correctly. They send drug users to do repairs and can’t get it done. They tell their maintenance men to find ways to charge those damages to the resident. How I know? Their maintenance man told me. They send eviction letter EVEN THO YOUR RENT IS FULLY PAID AND NEVER LATE!!! Kristin is by far the nastiest which of all. She talks to you like she has your life in her hands. If you’re ready to make your own repairs on someone else’s house then go right ahead and sign up. For those looking for a healthy environment, I suggest you stay away. Be ready to constantly need repairs.

RENTERS BEWARE.
Rent after your lease will go up over 25% every 3 months. Maintenance reschedules for weeks before getting to the jobs. The office hounds you to leave the premise even if you pay on the 2 or 3rd of the month which is allowed in the lease. Never have I ever rented from a place that wants your money but doesn't want you in their buildings. After making improvements on the property, being forced out by crazy rent increases. No rent should go up 500$ for a 2 bdrm that's already WAY above market in 3 months. Disgusting slum Lord company.
All positive reviews are given small discount on one month of rent, so they are most likely not accurate. RENTER BEWARE

Edit: The response is exactly what we were dealing with. We did not choose the tenting. The tenting destroyed the soil around the house. It activated the termits. We were threatened to be forced out of the house if we didn't comply. We asked for the company they hired to fix the issue they caused and were told it was not that companies issue since they did what the property management asked them to do. We asked more than once for the shoddy work done by the plumbers they hired to be repaired. They hired different plumbers each time who did more damage and yet we are the ones being threatened with being held liable because they claim to be doing the right thing. Their claims are unfounded and we have witnesses to their negligence including photos taken by a city inspector that came when we first moved in and identified the damage. We left this home in better condition than when we moved in excluding the continuing damage caused by their lack of cooperation to resolve and yet even as their response to a negative review they continue with the threats.

Our house was beautiful. Living there was like camping in a bug infested prison. Phone calls were never answered. We were treated like it was a bother to the property management unless they wanted our money or our time and then we were expected to respond immediately and shut up about any complaints we had. Staff was always rude on the phone. After interrupting my grandson's birthday plans to tent our house for bugs we came back and in only a few short weeks we had hoards of bugs. By the time we moved out termites had eaten away the wood in many places and the floors had unsafe places to step. We never had adequate water to clean with after the first water emergency, we had four total, ourselves or the home, but we were constantly made to feel like anything that happened was our fault. I wish we could have stayed in that house; however, it was far too expensive for all the issues with the house that never got fixed. We did leave the house in better condition and cleaner than when we moved in. I would not rent from this property management again.

The maintenance man left my lock loose and also there were still dead tree branches and overgrown trees.

Same maintenance man came to check the ac and said to turn it down lower and that cleaning the coils won’t do much. Extremely lazy.

10/9/23
Someone came out to unclog the bathtub. It’s unclogged, but they left it extremely dirty. Also I’ve been asking to have the bathtub resurfaced since June still nothing. The same goes for the ac unit that barely works and doesn’t have heat. This property management company doesn’t take care of the owners property. I will be breaking the lease because they are violating their contract this month if things are not resolved

The whole process felt like a scam. Never could communicate with anyone over the phone everything was done either through email or text. Was told one price for move in and it changed as soon as deposit was sent. Also no hot water upon move-in, called maintenance and was told that’s not an emergency. But I have children and if for whatever reason DCF was to get involved I would be sited for not have hot water for baths and washing dishes. Not starting out good yet. Apartment is nice overall but communication is very poor on 10 Stars let see how the rest on the lease term turns out
Update 10/11/23
This company is a joke, an absolute clown festival. When you call they send you off to the next person you’re passed around for about an hour and arguing with maintenance people and property managers. Nothing gets done when they do their inspections they ask you to take time out of your day and send pictures and whatever it is they want but they’re too lazy to come out and do their job, if you’re paying $1500 somewhere else you might as well stay because I guarantee it’s a lot better than this. AC is out in my house called them was deflected deflected never spoke to anybody about getting it fixed then I explain to them that I can’t even open up my windows because there’s no screens on the windows bugs mosquitoes everything else comes inside the house. Absolutely money grab company who doesn’t care about you as a tenant just if you can pay!!!

The maintenance man left my lock loose and also there were still dead tree branches and overgrown trees.

Same maintenance man came to check the ac and said to turn it down lower and that cleaning the coils won’t do much. Extremely lazy.

10/9/23
Someone came out to unclog the bathtub. It’s unclogged, but they left it extremely dirty. Also I’ve been asking to have the bathtub resurfaced since June still nothing. The same goes for the ac unit that barely works and doesn’t have heat. This property management company doesn’t take care of the owners property. I will be breaking the lease because they are violating their contract this month if things are not resolved

Our house was beautiful. Living there was like camping in a bug infested prison. Phone calls were never answered. We were treated like it was a bother to the property management unless they wanted our money or our time and then we were expected to respond immediately and shut up about any complaints we had. Staff was always rude on the phone. After interrupting my grandson's birthday plans to tent our house for bugs we came back and in only a few short weeks we had hoards of bugs. By the time we moved out termites had eaten away the wood in many places and the floors had unsafe places to step. We never had adequate water to clean with after the first water emergency, we had four total, ourselves or the home, but we were constantly made to feel like anything that happened was our fault. I wish we could have stayed in that house; however, it was far too expensive for all the issues with the house that never got fixed. We did leave the house in better condition and cleaner than when we moved in. I would not rent from this property management again.

It’s so easy to move in. They go up on your rent every year. They bribe you to make a good statement on Google so you won’t have to pay $100 a year fee. They move you into houses/apartments that’s already damaged. They keep your security deposit, trying to make it look like you damaged the house when moving out. That why I took pictures before I moved in and out. It was a scam going on at the house I was living in, where people were coming to my house looking for items that they purchased from OFFER UP. 5 Stars before they changed their name to 10 Stars, never did nothing about it. But I’m definitely not the one to be messed with because after the court seen the pictures i showed them it’s not looking good. So give me my security deposit back. I can say a lot but I go let the courts handle this here. I should upload the pictures and is over 100 of them. I dealt with this before and with another company and had to take them to court. And I won plus more.That’s why taking pictures/videos/recipes/recording definitely helps 💯

If you needed the definition of slum lords, 10 stars is the perfect definition.

I’ll begin with saying don’t fall for their typical responses to all these negative reviews saying they are looking out for the best interest of the property owners because that’s a bold lie, not even a month after we left the property, the owner to the property dropped this company as well.

They pay for these good reviews because they have to hide the truth behind this scam of a company. We went 5 months without Ac even after the owner to the property paid for a brand new system. But they sent out their own maintenance people that had no idea what they were doing to put it in so they could save money and pocket what the owner had paid to have the ac unit put in correctly by an actual ac company.

We moved out at the end of august, left the place in a really nice condition. Not perfect but very little work for them. And I get a bill for close to 2500$ in damages. Not even a itemized receipt. Sent in a response via certified mail and have had no response, no answered calls, and ignored emails.

The pictures are how we left the place

(The screens were damaged by their property maintenance team working on the ac and then them putting in window units)

2022.....Just sort reviews by lowest first then check out the F rating and complaints on Better Business Bureau's website.

Have had a broken pipe that roots keep growing into and backing up septic. Every month instead of fixing the problem they just clear the pipe until next month. Each time I have to take time off work to wait for the plumber to arrive. 1yr 1/2 so far. Beware of the ratings, they are mostly from property owners not tenants. Update: same thing again Update: The more reviews i look at the more fake and duplicate reviews i see. Just found out the outlets in our living room aren't grounded. PLEASE DON'T RENT FROM THESE PEOPLE. Update 2019: Same plumbing issue. Also don't think it's Professional to talk to people like they do. If you don't believe the reviews just look at their "professional" responses. I'm not whoever you said, I'm a loyal paying tenant who has made the place better since we've been here but ty for the such Kind words. Just trying to get the plumbing fixed! Update June 1st 2019: just payed a 40$ "convenience" fee for paying rent online, up slightly from the $1.50 it's been since we've been here. Fixed and painted so much because we love the place. Just want the same effort we put into the property but this has been our experience sadly. Dec 2019, They have now started charging $100 for a lease renewal fee UNLESS you give them a five star rating hahahahahahahaha. If you are curious about the pipes they JUST THIS MONTH after needing a plumber as usual they finally listened and had the drain checked with a camera. What do you think they found? ROOTS!!! SURPRISE!!!

ZERO STARS. Their reviews look great because no one wants to pay a unrealistic fee. They create a bogus charge on lease renewals for "lease preparation" for $100 and offer to "help waive it" if you leave a good review. Will not be renewing. Only been here 2 weeks and they already threatening to kick me and my child out due to renters insurance miscommunication, which was paid and given at the time documents were needed, I showed proof. I just think it was uncalled for if you value your tenants. 3 months in and now they are stating I haven’t paid utilities so need to pay them now. Why wasn’t utilities included in the bill from the beginning? Very inconsiderate especially around the holidays. This company add additional fees without communication and charge me a maintenance fee of $139.00 because my garbage disposal was not working. I have never been charged for maintenance in any other home I've had. I already pay 1450 for a 2 bedroom small apartment.

Very helpful at first... I thought they were until it was time to move and said that I damaged the house which was very false!!! They kept my deposit too!! This isn't over... GOD doesn't like ugly! P.S. I lived there for 3yrs and kept everything up like it was my own home! Definitely not a person that damages other ppls property wasn't raised that way!!!

AVOID THESE PEOPLE!!!
All the good reviews are bribes!! They ask for a 5 star review in exchange for waiving the application fee.

my landlord sold the units as is to another person and this horrible management company took over.
First they over charged me and won't refund the money even those they said they would.
I never signed anything with them and they withheld 250.00 for a cleaning fee when I cleaned the unit the best it could be. Then I drove by the next month and they completely gutted the unit.
They can't prove anything and will just ignore you.

These people are the scum of the earth.

They were called 5 star unit the bad reviews flooded them out.

Click lowest on the review sorting, I dare you. Look at how many are edits. They pay for the 5 star reviews. $100 a pop for each and every new lease & renewal. They waive a "lease preparation fee" if you leave a 5 star review (that's illegal). Now let me ask you, you get $100 off, how bad does your experience have to be for you to wait until after you move out to edit that review to tell the real story?
These are some of the rudest, laziest, property management people I have ever dealt with in my 20 year perfect renting history. They have absolutely no understanding of leasing laws and regulations. They believe they hold all the power and you are insignificant. They are slumlords. They act like they are renting to cockroaches instead of people. And they know they will get more cockroaches to move in if you don't like it. Because they paid for good reviews.

THE WROSE property management I've ever found in Pinellas County. They gave me the house that I rented from them completely DIRTY and absolutely not ready for the move in. They leave me 5 days without the A/C despite I've opened the technical support ticket in time. DON'T take your rental house from this guys 'cause you will be in trouble like me.

Unfortunately, a really bad experience! was in front of the door on time for my showing. Nobody there to assist you, unable to get the key since the box locker wasn't working. Called the management around 6 times, no help at all. Left after an hour trying to see the apartment. Once I got home, someone called me to let me know the unit was already reserved for someone else. Asked her why the system let people schedule showings if that is the case...unsatisfactory answer.

Management horrible! All friendly until your in the home! Hard to get maintenance done without a fee or an issue! Maintenance manager and wife who also works there, are nasty people! They gang up together so you cant even speak to anyone else! They talk to you like your beneath them! Even though monthly rent is payed on time! Will not work with you, and will continue to find a way to charge you for their errors! Kristin is one them! Nasty attitude, only friendly till you sign that lease and send that deposit! Apartment looks nice till you notice that the plumbing don't work properly, a layer of paint to make it look nice, and a default AC where my bill comes to $360 every month! Yet they wont fix! Their own technician will tell you theres something wrong and the office will call you a liar! Pools don't work, been out of service since last year! Will threaten to end your lease even with children in your home and fully payed rent! Will be finding a new home soon! DO NOT RECOMMEND TO NO ONE ESPECIALLY WITH KIDS! No one wants to have that horrible feeling of their children being in the streets over non sense!

Edit:
this was my previous review, and I rated 10stars property management, 4 stars:

"Been leasing with this company for a little under a year and everything has been great so far. Only thing that I think that could use some improvement is alerting tenants a bit earlier about maintenance coming to the property. Other than that 5 star has been good to me."

However,

Upon moving out of my condo, this "company" has been outright nasty with me. I received a notice that I owed $3205.00 in fees from property damage that has never occurred at the property. Over 15 allegations were present on this "notice of intention", that ranged from "installation of smoke detectors" to "resurfacing bathtubs, and medicine cabinets".

Not only were all of these allegations damaged prior to me moving in, but the list also wasn't dated, nor itemized! They could put whatever price they wanted to on this paper, and I would be forced to pay it. This company has also decided to keep my $1250 security deposit. My lawyer has reached out to the company, and they have yet to reply (June 2021). I will file a small claims suit against 10 Star property management.

If you're reading this, please DO NOT lease or buy with 10stars. You will surely regret it.

I am happy that I didn't pay the $25 fee so that I am able to leave an honest review. If possible, I would be rating the original home owner that lied about our unit, but since 10 Stars facilitated the blatant lies from the homeowner - I am ready to tell y'all what 10 Stars allows the homeowners to do.

1. Our unit was advertised with in-unit washer/dryer. NOPE
2. Informed before signing lease that it was going to be a shared washer/dryer and they had 120 days to install it. Fine, but the 120 days are up and here's what happened.
3. It is now obvious the the person who owned our unit when we signed our lease never had ANY intention of installing a washer/dryer, as no permits were ever filed (we were told they were actively being filed) 10 Stars facilitated these blatant lies, and falsely advertised the unit online.
4. Our unit was sold to a new owner, surprise! They had no idea that the condition of a washer/dryer being installed was in our lease, and informed us that there will be no washer/dyer installed because it seems to be impossible.
5. Sooooo now we can either move out or live with it? Great. Awesome. Thank you so much 10 Stars! Thank you previous home owner!

So glad 10 Stars "protects their homeowners" but definitely has no regard for their tenants 🙂

THIS COMPANY IS A SCAM

This is the worst rental company I have ever experienced. We had horrible experiences with them throughout our 1 year lease and were so excited to move out and move on. Of course that isn’t happening now because they are incorrectly charging us $4500 in repair fees and withholding our security deposit. The manager hasn’t responded to a single email and it’s been over 5 weeks now. Everytime we call they say he’s not in office. We had to file a claim with the better business bureau which the company also did not respond to. We sent an objection letter to them in the mail which they haven’t responded to. We are now forced to take them to court simply because they refuse to communicate and would like to keep our $3,000 security deposit for themselves.

Also be aware that they offer a discount at the begging if you leave a 5 star review.

This company is fraud. They force you to give them a 5 star review before your lease. They also charged us 5,000 at the end of our lease to repaint the entire house and kept our deposit. STAY FAR AWAY FROM THIS SCAM COMPANY

Edit*** they waive the fee if you post a 5 star review and my experience was horrible. They were fired from managing my apt complex and they did not do any of the cleaning and maintenance that they promised they would. I paid for extra weeks to ensure that would be taken care of before moving 1000 miles. Nothing was done and I was told it was my responsibility after paying over $5k to get the apartment initially. BEWARE!!! Horrible experience and completely unprofessional, and my family is in real estate

It was a great experience from viewing my new home to going through the process of being approved. The team is very helpful and responds very quickly. I am looking forward to enjoying my new home with a great property management company. Thank you!

In these troubling times we deserve empathy at least a bit. I will plead you to stay away from any of their managed properties. Unprofessional at its best from the leasing agents to the so called "property manager." I was told in numerous of times "I'll speak with the manager and get back to you. That never happened. My issue its similar to a lot of Americans now and days. I've never been a troubled tenant, but 10 star came into management at my property on 5/1 it is now 7/30 and I was non renewed and evicted all at once. Lease did not expired until 7/31 by June I had received the notice to not renew. Eviction Reason: Missing partial payment for May and June. I was approved for help and they refused it...why? Because they would not get their money in a long time. Prior to them I was never late and if I was a day past my previous landlord would come up with a plan. Charges for emergency are ridiculous.
I had an emergency with the only bathroom in the house. I advice since precious owners had sewer issues and I got charged for that emergency 300.00! SMH!

Beware of them, they don't follow leases to the T, unprofessional, rude, non caring, nor problem solving. They are the worst! Owners beware you get what you pay for. A lot of turn overs.

This is by far the absolute worst property management company in the world. First, I’d like to start by saying how they fake a good google review. This company is nothing but scams, poor professionalism and careless. They give a tiny discount when you first move in to FAKE a google review…. Sounds professional right? Can’t earn your stars so you fake them?? At that time nobody realizes how horrible of a company they are until the first issue, of many.
I have seen this company bash previous tenants, calling them names and being proud of holding and keeping double deposits due to personal and immature vendettas, which I’m sure now that it’s from tenants lashing back at a company who doesn’t even come close to doing their job correctly.
They will deliberately erase service requests. They will mark things are repaired and complete and still never fix the issue, like an entire bedroom flooding for 14 months and putting in about 11 requests for it, or your fridge outlet stops working.
All they care about is your money and their fake google reviews.
I suggest everyone steer far from this company and let them sink themselves.

I AM NOT/WAS NOT A TENANT. I have interacted with 5 different tenants of their properties, they are all treated the same and all feel the same about this company.

I’d bet any amount of money if they waited even just one month after move in to give google reviews they would most likely be all one star.

Please save yourself the hassle, you do not want to sign a lease with this company. You will totally regret it.

I’m sure they will reply with a smirky comment within 24 hours because it’s the only way they can attain business, by FAKE google reviews that they in a sense pay tenants to make before they have the ability to experience such horrible service they consistently provide as did everyone I know who dealt with this company, even their handyman who apparently installed a fence half backwards and literally half upside down has also mentioned how horrible and cheap this company truly is and he was not the only repair man to say the same. Just look back at the negative reviews they have on here as proof of how “efficient” they are on the “1,000’s” of repairs they erase or claim to be completed from there faulty rental portal when in actuality most are duplicates of the same request being put in over and over again due to them either literally erasing the request or sending someone out to look at it or poorly put a temporary patch on the problem over…. And over…. And over…….

Just read the reviews of this pathetic company and it’s horrible family of worthless workers and you’ll see proof that everything I say is true. I’ll make it easy so you don’t have to scroll through all the fake reviews. Just look at the screenshots I have attached.

Honestly I cannot believe the level of unprofessionalism and incompetence displayed by this band of complete dolts. It’s astounding how an entire group of people can be so insanely dopey and unqualified. It’s as if their goal is to be the worlds worst company. Their crusade in life must be to go so far below any preconceived notion of good service and deliver nothing but complete and utter horror to their customers. I find their lack of self-awareness alarming, and their unwillingness to do basic good appalling. What’s more? Dare to tread into these stagnant waters and you’ll find yourself in a world of misery. Misery shared by none other than 10 Stars Property Management. Tampa Bay’s premiere underachievers.

** UPDATED REVIEW **
I am updating my below review. The majority of that review is still true. I’ll start off by saying that I have faithfully paid my rent and additional charges due monthly since living in my apartment. I do appreciate 10 Stars ease of access in terms of rental payment and maintenance tracking. Typically dealing with them is an easy neutral event. But, there has been a flooding issue that, now, 10 Stars, has neglected for the duration of my tenancy. With any property management company there will always be the ‘them’ versus ‘us’ mentality and the landlord is their only real concern. 10 Stars is not immune to this. I am fearful of writing this review because it is clear based on other reviews and first-hand accounts from other tenants that as soon as you become what would be considered to 10 Stars a nuisance, you are liable to be retaliated against when it comes to timely maintenance or end-of-lease procedures. I have actually spoken to one of their property managers/agents who came to do another tenant’s final walkthrough and they had no problem disparaging that tenant but also proceeded to call another unrelated tenant a “B***H” and “So annoying.” I can only imagine what they must think of me. Although I am fearful, I feel it’s important to let others know of this ongoing issue. A clear issue of habitability has gone unresolved for the better part of 2 years. They have come to check this issue on multiple occasions. The first, the maintenance person simply removed a piece of wood from in front of the door where the flooding water comes in through. This did not resolve the issue. The second person to come and check said verbatim “the landlord probably won’t want to pay to fix it.” The third person put down silicone caulking 6 inches away from the door and left without really saying anything. I did recently re-add this issue to the online portal as with the heavy rain of summer this issue becomes more prevalent. The baseboards are starting to deteriorate around the door and mold appears to be setting in. This is Florida after all. I have not received a phone call, or voicemail, or email back about this issue since my most recent update to 10 Stars. I suspect they’ve chosen to close ranks. And possibly hope I forget about it. It is difficult to keep up on such matters being a working professional and having a life outside of pleasing 10 Stars to their fullest satisfaction. I figured since they have no problem replying to other low-star reviews on Google, with catty enthusiasm, someone important may see this updated review and take action.

**OLD REVIEW**
Landlords your property is in good hands. Renters your concerns are important and you will be treated fairly. Been renting for just about a year and happily signing another lease. 5 Stars goes above and beyond and always remains professional and unbiased. Work orders are filled promptly and followed up with accordingly. Easy to pay bills online in one place. Shout out to Jeannie who put up with my negotiations:) I’ve dealt with a few rental companies and none compare to 5 Stars in my oh so humble opinion.

I have had nothing but issues dealing with this company. Nobody ever seems to have any answers and every single time I have dealt with someone from their office they have been rude. Gordon, the maintenance manager is extremely rude and unprofessional. He continually demanded and required things of me regarding a simple maintenance request that were not stated in my lease. When I told him they weren’t stated in my lease, he replied “it doesn’t have to be it’s still your responsibility”. Furthermore, when I expressed my concerns about his lack of communication and understanding he started speaking over me. When I asked him not to speak over me and to let me finish my sentence, he told me not to tell him how to do his job. Completely unprofessional I would NEVER recommend this company! I have never had this many issues with a “property management” company ever.

Probably great if you own a home but if you rent one don't expect a security deposit back and also expect them to charge you with 5000 dollars worth of paint repairs and never get back to you. On top of damages that existed prior to renting. It is no wonder it's so common for your previous tenants to write 1 star reviews I insist future victims/passed tenites to report to the BBB (better business bureau) before this racket changes it's name again

We have been trying to get someone to call us back in regards to the security deposit. Seems they just want to keep the deposit. Have called numerous times and sent many emails to discuss these charges and no one will respond. When we call the listed number the receptionist tells us she doesn't even know how to get in touch with the managers, she states she doesn't even know who they are and she doesn't know the owners or how to get in touch with anyone except by email. Which no one will respond to.
There was NO DAMAGE done to this property. They are charging us to paint the attic door, to paint the laundry room walls, which was NEVER painted to begin with, charging us for a door stop which was never there. And the list goes on. Very DISAPPOINTED with how they treat young tenants.

“Beware, this company will charge you a cleaning fee whether you clean or not!”

I thought that this company was a great company until the end of our lease; that is where we had the problems. They started to harass us a few times a week with emails, phone calls, text messages, and leaving papers taped to our door about moving out prior to the 30 day period of we are supposed to notify them we are moving. Which, we didn’t give you any grief pretty much the entire time we rented from you so why harass us. We had to firmly tell them to stop and that we would give them the answer of whether or not we were going to be renewing the lease at the 30 day mark. We weren’t sure, because we hadn’t found anything yet.

So my boyfriend and I collectively spent 3 days cleaning. Not that it was in awful shape, we just wanted to make sure we cleaned everything and made it spotless because we wanted our full deposit back. Well, we go to pick up our deposit which they were kind enough to let us pick up early because I had to go out of town for work and wouldn’t be back for 3 weeks.

Well, we got $250 taken out. $100 for cleaning and $150 for paint. We told them we had deep cleaned and both Chant and Jeannie said,”we ALWAYS CHARGE A $200 CLEANING FEE or more.” And then continued to tell us how we are so lucky too, because since we cleaned so WELL, that they would ONLY charge us $100. That we should see the rest of their tenants, and how much more they charged them! That our deposit was the least amount of deductions they have seen in a deposit in a while.

We were not told nor is it in our lease agreement that there would be an automatic cleaning fee tacked on. If we would of known, we wouldn’t have wasted our time deep cleaning. Then, we asked what the paint fee was for. Chant said it was for the outside of front door. We asked him if that was our responsibility because we had painted other things inside the house;to which he responded, “Well, no it’s not your responsibility but because of wear and tear we had to charge you. Also there are other places too.” He stated that the door had been freshly painted before we moved in. We asked to see his evidence of the dirty house and the supposed “excessive wear and tear” several times: once at his office, another in a written letter which he never responded to and also online on BBB because we filed a complaint against them for this. Still has not given us evidence. But we have a video of the day we moved in and it clearly shows the door was not freshly painted. Chant still will not show us any proof of that or any other supposed damage or lack of cleaning. Which I see from other reviews is coincidently a reoccurring problem.

Also our move out checklist stated we had to have the lawn taken care of before we leave. That is not the condition we received the house. The house had been vacant for almost 9 months. It took us 11 big brown paper lawn bags to pick up all the leaves just in the backyard. And we got charged a $60 service fee for the stove because the stove was not given to in proper working order. It was given to us without drip pans so the coils would just fail inside of the stove. We didn’t know it needed drip pans, we both only had electric and gas stoves. We sent them pictures and instead of telling us “oh the stove just needs drip pans, they sent someone to service it and said we had to pay for it because there was nothing really wrong. And then told us upon moving out we had to replace the drip pans, even though there were none when we moved in.

So anyone moving in with this company, they are great but to save yourself some time and video and take pictures of everything, every square inch. And ask Chant about the mandatory cleaning fee, and I bet he will lie and say there is none or make something up. So record him. And when you leave your place also take pictures. Because they will deduct ridiculous stuff from your deposit. And will charge you for normal wear and tear and pretty standard yearly painting; which is against the law.