Here’s what our teams will be working on:
In your home: inspection, photography and 3D virtual tour,* initial clean.
Behind the scenes: setting up your finances, permits, your home’s online description, initial rates, and ad purchases
If you’ve rented before: we’ll collect your existing reservation information to input into the 10 Stars system, work with you to communicate the management change to existing guests, capture earlier reviews when possible, and ensure you’ve canceled existing ad listings to avoid double-bookings (or competing with your new 10 Stars listing)
*Please note that our 3D virtual tours will show everything present in your home, and items cannot be edited out of the walkthrough. And while our photographers are happy to meet you, they’ll need the home to themselves while completing the 360-degree scans for the virtual tour.
Meeting your local team
Your representative will introduce you to your local property manager via email or phone once your home is live and ready for guests. If you’re in the area and would like to meet them sooner, just ask.
Linens
Managing linens can be a time-consuming—and costly—process. Luckily, we offer a hassle-free linen program to stock and replace hotel-quality linens at wholesale cost for our homeowners.
Learn more about our Linen Program >
Insurance coverage
All 10 Stars property management LLC are required to provide short-term rental insurance coverage. New U.S. homeowners have the opportunity to enroll in 10 Stars’s Accommodation Protection Program—the cost is less than $10 per night your home is occupied by 10 Stars guests. If you’d like to use an alternative provider, you can opt out by providing proof of adequate coverage that includes coverage for 10 Stars as property manager. (And if you’re outside the U.S., the Accommodation Protection Program isn’t available.)
Learn more about insurance coverage >
Your online account
After you’ve signed on with 10 Stars, you’ll receive an email inviting you to log into your homeowner account. A quick virtual tour will help you find all the details about your home, your calendar, and your statements.
Learn more about your online account >
Getting bookings
Revenue optimization
Getting your first bookings and first positive reviews are crucial for your long-term success. This means your rates may be slightly lower at first to get those initial bookings, and will increase as you earn positive reviews.
If you’ve used a minimum rate or minimum stay requirement in the past, we recommend removing them for at least your first 90 days so our dynamic pricing system can perform as intended.
Our team of revenue analysts will constantly monitor your home’s performance, and may occasionally share tips via email about how to increase your earnings. Some of their most frequent tips include:
- Avoid minimum rates or minimum stays
- Welcome pets into your home
- Remove unnecessary owner holds from your calendar
Access to interior design experts
As a 10 Stars property management LLC homeowner, you gain exclusive access to our interior design program to update your furnishings and decor. Our design associates leverage vacation rental industry and interior design expertise to help you invest in upgrades that will increase your rental income—and guest reviews.
Learn more about our interior design program >
Your first reservations
You’ll be able to review your home’s reservations in your online account and the Homeowner app. We’ll share dates and reservations, but not guests’ personal information (full name or email address) for privacy.
Getting your statements
Your first statement
You’ll receive your first statement by the 10th of the month after your first reservation checks out. Your statement will be posted in your online account (don’t forget to sign up for direct deposit to get your payments as quickly as possible).
If there are initial costs to set up your rental, we’ll deduct the amount from your statement rather than invoice you directly. Some of those initial costs you may see:
