Rent Reporting, powered by Buildium

It’s an optional, fee-based service that you can easily sign up and pay for through Buildium Resident Center. Each month, Rent Reporting will automatically report your rent payment activity to the 3 major credit bureaus (Equifax®, Experian®, and TransUnion®) to help you generate credit worthiness activity.

Your credit is important to your immediate and future needs and you should be rewarded for all the on-time payments you make. You may not know that not all your credit worthy payments and interactions are reported to credit bureaus. Payments you make for items such as your mobile phone, utilities, and rent, are not reported. That means you’re not getting credit for your positive financial habits.

With Rent Reporting, powered by Buildium, you can ensure your rent payments and rent payment history are directly reported to the credit bureaus.

We report rent payment history to all three major credit bureaus: Equifax®, Experian® and TransUnion®.

Follow these steps to sign up for Rent Reporting:

1. First, sign into your Resident Center account. In the top right corner of the screen, click your name to open the drop-down and select My account.
2. In the My account menu, select Rent Reporting and then click Sign Up.
3. Follow the prompts and input your payment information.
4. Once you submit your payment information, you will receive an email confirmation from Rent Reporting to let you know that you’re all set!

Monthly: We will begin reporting rent payments on a month-to-month basis, starting with the month in which you sign up. This option is paid monthly and is recommended for those who either only want to report their rent payment history going forward or for those who have a lease term for less than eight months.

Yes! Each individual on the lease can choose to have their rent reported—though each individual who would like to have their rent reported will need their own Rent Reporting subscription. It’s worth noting that all individuals on a lease are responsible for the total rent obligation.

Not at this time. The reporting of rent payments will initially be available only for current leases.

For the purposes of credit reporting, rent payments are considered on-time as long as they are made within 30 days of the due date stated in your lease. However, it’s important to note that this may differ from any sort of policy in your lease with regard to late fees or other penalties, and you will still be subject to these policies as stated in your lease terms.

Currently, your Rent Reporting subscription is tied to your current lease.

If you selected the monthly package, Rent Reporting will automatically continue if you renew with the same lease.

Your Rent Reporting subscription will not renew if:

• A new lease is drafted
• You have selected the Lease Term package

In those cases, if you’d like to continue reporting your rent payments using Rent Reporting, you’ll want to sign up again at the start of your new lease term.

In the My account menu, select Rent Reporting and under Subscription details, select Cancel subscription. Once you cancel your subscription, you cannot re-subscribe to the same subscription. Select, Yes, cancel.  

Please note that some areas may prohibit you from signing up for rent reporting again within a specified time frame if you cancel in the middle of a lease.

Refunds are not available for previously reported rental history records or for Lease Term subscriptions. If you’re on a Monthly Subscription and either cancel or end your lease early, you will not be billed for subsequent months.

Depending on the credit bureau, the response time might vary. However, once submitted, if the bureau chooses to incorporate it, rent payment history may be reflected on a credit report in as little as 30 days.

If you notice that something about your reported rent payments doesn’t look accurate to you, you’ll want to file a formal dispute with the credit bureau which reported the inaccuracy.

Equifax

• Online: file a dispute
• Phone: (800) 685-1111
• Mail: P.O. Box 105873
• Atlanta, GA 30374

Experian

• Online: file a dispute
• Phone: (888) 397-3742
• Mail: P.O. Box 2103
• Allen, TX 75013

TransUnion

• Online: file a dispute
• Phone: (800) 916-8800
• Mail: P.O. Box 390
• Springfield, PA 19064

If you need additional help with what to do next, you can contact Rent Reporting support at rentreporting@residentcenter.buildium.com.

If you haven’t been able to find the answer to your question, you can contact Rent Reporting support at rentreporting@residentcenter.buildium.com.