RENTAL TERMS AND CONDITIONS IT’S BEST TO BE INFORMED AS YOUR MAKE YOUR RENTAL DECISION. HERE ARE THE TERMS OF YOUR RENTAL AGREEMENT:

Deposit, Payment and Cancellation Policy

Deposit, Payment and Cancellation Policy The entire stay is due at the time of the booking and/or within 30 days of arrival. All monies paid to date are non-refundable if reservation is cancelled within 30 days of the stay. NO EXCEPTIONS. The COVID 19 situation is a foreseeable event and the risk of travel is known by the traveler at time of booking. We encourage travelers to purchase Travel insurance. If a guest wishes to pay the balance by credit card a 3% processing fee will be added to the total owed. (This is our standard policy if booked direct. If you book through a listing site their payment policy may differ.)

Check in and Check Out

CHECK IN IS AFTER 4:00 PM. CHECK OUT IS AT 11 AM. PLEASE PLAN YOUR VACATION ACCORDINGLY. We will text you a four-digit touch screen deadbolt code around 2:00 PM on day of arrival to the number on file when the home is ready. You will be emailed your final check in instructions 2-3 days prior to start of rental reservation. If you do not receive them, please call our office (813)263-4543 prior to travels. We kindly ask that you not arrive at the home until we have delivered your code and let you know the home is ready for you. Because we have high standards for cleanliness, in high season early check in is usually not available. We appreciate your patience as our cleaners prepare your rental. If the home becomes available sooner and we wish to grant early check in, we will let you know. On the day of check in please have access to your email and/or a phone to receive texts in the US. International customers can receive access info by email on day of check in. Check out requests after 10:00 AM are usually not allowed and will result in ½ day’s rental rate only with prior approval.

Rental Restrictions

Renter must be a minimum age of 21 years to secure and check in to our properties. All guests must be 21 years of age unless they are family members of the renter and accompanied by the renter at all times. Otherwise, you may be asked to leave and forfeit the remaining time of reservation with no refund. Parties must abide by maximum number of guests permitted per unit, if any overnight guests exceed occupancy without prior permission from 10 Stars Vacation Rental LLC, the reservation may be cancelled immediately with no refunds.

Guests

GUEST AGREES THEY ARE A TRANSIENT TENANT and a TEMPORARY guest in our properties. In the unfortunate event rules are not followed and/or broken or guest creates a disturbance or in the sole opinion of the property management that guests continued stay would be detrimental to the home the guest agrees to vacate the premises immediately upon written or oral notification. Failure to do so is a crime and the Sheriff will be called to evict everyone. All monies paid to date will be forfeited.

Refunds

No refunds should be expected for mechanical breakdowns. Major appliances such as AC unit, pool heater, washer and dryer, and others are maintained regularly, but mechanical breakdowns are possible at any time in any home. In the event of a breakdown guest will inform 10 Stars Vacation Rental timely. Our maintenance team will expeditiously repair items in the best interests of the property and in a timely manner as to minimize the inconvenience to guests whenever possible. 10 Stars Vacation Rental, at their sole discretion will schedule and be afforded access during regular business hours to perform necessary repairs and/or maintenance. In the unlikely event a home becomes uninhabitable we will refund any unused nights at our discretion or relocate you to another similar stay.

Travel insurance

We highly recommend purchasing Travel Insurance. We currently do not offer internal travel insurance. You will need to purchase that on your own from a 3rd party vendor.

Doors, Windows and Air Conditioning

Doors, Windows and Air Conditioning. The thermostat for air conditioning cannot be set below 73 degrees. Likewise, in the rare instance heating is needed we do not allow turning above 73 degrees. We have found this temperature to work for the vast majority of people over many years. In most of our properties the thermostats are limited to within a safe range to prevent damage or overuse of the unit, and intentional or inadvertent misuse. PLEASE CHOOSE AND PLAN YOUR VACATION ACCORDINGLY. It is imperative that you keep shades drawn, utilize the fans in the home, and keep doors and windows closed to increase AC efficiency. Failure to do so will result in higher temperatures, and less efficiency. We discourage leaving windows and doors open at any time as the harsh salt air is very damaging to everything.

Additional Guests

People other than those in the Guest party set forth above may not stay overnight in the property.

Accidents and Injuries

All of the units are privately owned; the owners or 10 Stars Vacation Rental LLC are not responsible for any accidents, injuries or illness from any cause whatsoever, including defects to the premises or otherwise; guests shall indemnify and hold harmless 10 Stars Vacation Rental LLC from any and against all liabilities, claims, expense, fees, loss of use of actions of any kind arising out of the guests on the premises that occurs while on the premises or its facilities. The owners or 10 Stars Vacation Rental LLC are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm or loss arising from their use of the premises.

Cancellations

We reserve the right to refuse service and/or cancel a reservation at any time for any reason. Owner and 10 Stars Vacation Rental LLC are not responsible for any loss as a result of our cancellation of rental agreement due to circumstances such as but not limited to transfer of ownership, sale of property, property being removed from rental use, safety and security of property, etc. Further, during a stay if rules are broken or in the sole opinion of the manager guests continued stay would be detrimental to the home guest agrees to vacate the premises immediately and all monies paid will be forfeited.  For protection of your deposit and prepaid rental fees due to unpredictable circumstances, please consider purchasing Travel Insurance. If stays have commenced, there will be NO REFUNDS for unused portion of stay for early departures.

Substitution of accommodations

Circumstances may cause your confirmed rental to be unavailable. We reserve the right to substitute comparable accommodations. We cannot guarantee the confirmed rate in these circumstances, however accommodations and rates will be subject to your approval.

Property Care Expectations

Guest agrees to keep the property and all furnishings in good order. Indoor and outdoor furniture are not to be moved or relocated except for sun lounge chairs. All outdoor furniture is to be put back in place as found prior to vacating the premises.

Appliances and Furnishings

Guest agrees to only use appliances for their intended uses. Our accommodations to standard furnishings requirements, 10 Stars Vacation Rental LLC shall not be responsible for providing any additional requested furnishings or equipment not previously agreed to on the reservation listing. Some rental properties require routine maintenance such as pool, pest control, renter agrees to services being rendered while during their stay.

Smoking

Smoking is NOT allowed inside the units at our properties. Smoking outside well away from the unit is preferred, smoking on lanai, decks and back patio is permitted only with doors and windows shut. If evidence of smoking is found or the unit smells of smoke a $500.00 fee will be charged to the credit card on file.

Pets

Many of our rentals are not pet-friendly. Please inquire prior to renting on pet policy of rental. If there is evidence of a pet, without written approval from 10 Stars Vacation Rental LLC, Renter may be responsible for additional cleaning cost of rental/furniture as well as a non-refundable pet fee. Only emotional support pets are allowed. Documentation required upon request.

Housekeeping/Cleaning Fee

There is no daily housekeeping service included in your reservation, only a one-time cleaning fee per stay, however for long term stays (28 days or more) we require to clean your unit every 2 weeks. We will charge you the cleaning fee upon reservation. We also offer the option of daily housekeeping; you will have to contact us by email or by phone for a request and a quote. At our properties one set of linens, bath towels for the maximum guest count and pool towels are included in the unit as a rule. Additional towels can be brought by the guest and are the responsibility of the guest. We do not permit towels or linens to be taken from the unit with the exception of beach towels, which must be returned to the unit upon checkout. You are responsible for the condition of the towels and/or loss. All beach towels and dishes should be washed prior to vacating the unit. We appreciate your thoughtfulness with this item as it makes a tremendous difference in getting the unit ready for the next guest who may be checking in a few hours after you depart. Also, it prevents tons of wet towels from sitting on the floor. Sheets that are used should be stripped from the beds and placed together for managers offsite professional cleaning.  If excessive wear and tear is found on the property or additional cleaning is necessary due to spills, trash left onsite, unclean dishes, stains to furniture/carpeting, linens, excessive amount of sand/debris- guest authorizes the owner/management company to bill guest for the full amount of cleaning fees, replacement cost or repair.

Damages:

A deposit of $250.00 will be withheld at the time of booking and/or at least 30 days prior to the stay. Credit card information will be held for damages, excessive cleaning and missing items including keys, parking hang tags and linens/beach towels. Please notify 10 Stars Vacation Rental LLC immediately to any damages/repairs to avoid extra charges.

Paper Products and Cleaning Supplies

We typically provide a starter roll of toilet paper for each toilet and one roll of paper towels. There is usually, garbage bags, cleaning detergents and dish soaps in the home. However, this is done as a courtesy and cannot always be guaranteed. Guests are responsible for all garbage bags, paper products, toiletry items, soaps, shampoos, cleaning agents, etc. during their stay.

Kitchen Supplies

This property is stocked with plates, cups, bowls, and utensils for the maximum guest count as a rule. However, neither can be guaranteed as this can fluctuate due to loss or use. We require guests understand that all efforts are made to ensure sufficient kitchen supplies but on rare occasions there could be loss or damage that is not immediately replaced by the cleaning staff or the owner.

Storm and Adverse Weather

If a catastrophe (hurricane, tornado, earthquake, flood, fire, storm, adverse weather, etc.) or any situation beyond our control impairs the vacation rental, 10 Stars Vacation Rental LLC is not responsible for finding alternate lodging for the renter or for the renter’s financial losses related to transportation or alternate lodging. Therefore, we suggest you consider Travel Protection Insurance to secure your vacation investment and eliminate your financial risk.

Weddings, Parties and Other Events

No parties, events or weddings are allowed at any of our properties. Holding an event or party without approval is grounds for immediate eviction and loss of funds.  Most rentals are in residential communities, please be mindful of noise and of pool rules. If the police, owner or 10 Stars Vacation Rental LLC is called due to Guests disturbing the peace, we do reserve the right to terminate the rental agreement with no refunds.

Right of Access

Guest understands that the manager of the property may access the property for purpose of inspection, maintenance or other circumstance when deemed necessary with reasonable notification to the guest for purposes of ensuring the safety and security of the property.

Maximum Guest Count and Parking

Guest understands that the maximum guest count cannot be exceeded and exceeding guest count at any time at the property without approval from 10 Stars Vacation Rental LLC, the reservation may be cancelled immediately with no refunds. Similarly, guest is limited to 1-2 vehicles parked at any time at our vacation homes and two vehicles at our vacation condos. All vehicles must be parked in driveways or assigned parking spots.

Construction Noise

We can not predict or control construction or other noise related activities around or near our properties. Local municipalities allow for construction noise during certain hours of the day and are the sole regulator. No refunds will be given due to the existence of construction and or noise near, on, next too, or in the vicinity our properties. 10 Stars Vacation Rental LLC shall not be held responsible to any type of advance notification to incoming guests, as we do not receive any type of notification of new or ongoing constructions/renovation projects.

Pools and Hot Tubs  

Temperature fluctuations during the year and mechanical breakdowns of the equipment are possible at any property. Some of our pools are heated, most are not, and some are controlled by condo associations. As a rule, we try to heat our pools to 80-85 degrees for pools that have heaters. In the winter guests should expect for the pool temperature to fluctuate and during significant cold fronts and even a few days after heated pools may not be swimmable or comfortable to some. The magnitude of change is dependent on the frequency and severity of cold fronts which is beyond the control of 10 Stars Vacation Rental LLC. Similarly, it is common in the summer for pools to at times reach over 90 degrees naturally. Please plan your trip accordingly. Guest understands and agrees that there will be NO REFUNDS due to inclement weather, temperature fluctuations, breakdown of the equipment, or any other circumstance involving pools and hot tubs. 10 Stars Vacation Rental LLC will expeditiously repair items in the best interests of the property and in a timely manner as to minimize the inconvenience to guests whenever possible. Hot Tubs at homes that have them are a convenience amenity and not specifically advertised. No Refunds will be given for breakdowns, intermittent service, inoperability, or loss of use. Guest will thoughtfully manage the privilege of Hot Tub heat and turn off when not in use.

Electrical Power, Internet, WiFi, TV’s, Etc:

Internet, Wifi, and Land Line phone service are provided by Spectrum in most of our properties. It is the guest responsibility to contact Spectrum at (855) 222-0102 or (833)267-6094 with any issues involving the service. Spectrum requires someone in the home during the call and will send a signal to the equipment to attempt to troubleshoot issues. If that does not resolve the issue, they will typically send a technician out to repair issues. Often most issues can be resolved by unplugging the cable box, waiting a few moments and plugging it back in to reboot. If that does not resolve the issue DO NOT call our office, call Spectrum to trouble shoot the issue or find out the status of known outages. Most of our properties have TV’s in bedrooms and living rooms. Many owners have chosen to install smart TV’s in the living room and/or bedrooms with ROKU access, Netflix or HDMI streaming capability rather than traditional cable. Location and capability of TV’s can change and are not guaranteed. It is up to each owner to decide which cable package and channels to provide. NO REFUNDS will be given for outages, intermittent service, changes to TV location or any other circumstance involving cable TV, Internet, phone, Etc. Similarly, Duke Energy provides power to our properties. In the event of an outage guest should call (727)443-2641 to find the status.

Mail.

Mail should not be sent to any of our properties. Mailboxes are the personal private property of the owner and not accessible by guests.

Photos and Descriptions.

10 Stars Vacation Rental LLC attempts to as closely as possible depict the current condition of the property in photos and descriptions. The main intention of photos and descriptions are to communicate general layout of the home, bed sizes and location, and furnishings. 10 Stars Vacation Rental LLC also includes aerial photos to communicate the outdoor spaces. Guest understands that Owners and/or condo associations may add or change furniture, move furniture, add amenities, remove amenities, add artwork, take artwork down, remove televisions, add televisions, change paint color, change flooring, etc. Unless the home, layout, bed sizes or choices are dramatically changed, we will not re-shoot a property. All our properties are fabulous, well reviewed and well received by guests. NO REFUNDS will be given due to minor deviations from online photos or descriptions. Please choose and plan your vacation accordingly.

Tax law changes

In the event of any tax law changes, the guest is responsible to pay the monetary differences that might occur. These changes can affect reservations already paid in full and the guest is responsible to pay the additional fees shall it occur

Changes to Terms and Conditions.

10 Stars Vacation Rental LLC reserves the right to change, add, or amend the terms and conditions at any time. Guest understands the most accurate information is to be found on our website or in the informational books in our properties. Information on our website and/or communicated directly to guests supersedes anything found on listing sites.